Kasa app cannot find home WiFi network (or any networks)

Kasa app cannot find home WiFi network (or any networks)
Kasa app cannot find home WiFi network (or any networks)
Friday
Model: KB100
Hardware Version:
Firmware Version:

Had a strange issue earlier today where one of my bulbs stopped responding to commands via either my Google Home or the Kasa app. I went to reset it and reconnect, but when I connect the bulb and then attempt to tie it to my home network, Kasa indicates that it can't find any suitable WiFi networks (see screenshot).

 

At this point, I've restarted my phone, reinstalled the app, factory reset both bulbs (now neither is able to connect). My home network is working fine otherwise, so I don't think it's an issue there. Does anyone know what this issue might be?

 

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#1
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2 Replies
Re:Kasa app cannot find home WiFi network (or any networks)
Friday

@chronology 

 

Is your network Open (no password) or hidden (SSID not broadcasting)?  If Hidden choose 'join hidden network'  If an open network you will need to secure it as Kasa Devices can no longer connect to a unsecured open network.  

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Re:Kasa app cannot find home WiFi network (or any networks)
Friday

@Carl thanks for the response! Unfortunately the network is neither hidden nor not secure. However, for some reason I can't even select the "join hidden network" button; when I tap it nothing happens.

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#3
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