Archer A7 v5 drops internet connection
Archer A7 v5 drops internet connection
Recently purchased the A7 and went through the quick setup on the app which worked flawlessly. I then had issues with my internet provider shortly after setting up the router but had it resolved but even though I had internet from the modem the router still did not have internet. Contacted support and they were absolutely horrific and did not help at all after on the phone with them for 2 hours when I realized what the issue was and fixed it but customer support said I was wrong but to call if I had any issues. Haven't had any issues in the 3 weeks since I purchased it until today. Since I am a grad student I mainly use my wifi for school, basic apple tv streaming and games. When I tried to plug in my xbox one or apple tv to my A7 router via ethernet the router would drop the internet connection and I had to power off both the modem and router to gain internet connection again without any issues. Is there anyway to fix this without having to call TP-Link customer support since they were not helpful the first time around?
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We've had our A7 for about 9 months, I guess. It's been fine until recently that we've also started to experience the A7 dropping connections on different machines in our house. It started with my daughter's iMac. Long stories short, clicking on "Reboot" didn't help, but firmware updates helped, and unplug-wait 30seconds-replug helped, and then it happened to me tonight. I was still able to connect to the control panel of the A7. I started looking through all of the tabs, and finally in Security -> Settings, I found my machine listed in the Blocked DoS Host List! Weird. I took my machine off the list, and boom, the world is good again.
Next time when other people's connections get dropped, I'm going to go check in there first, and I will report back here.
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@amg2024 I have had the same issue. For me the 5G keeps dropping and devices lose internet connection. I disabled the Smart-WiFi and changed the SSID names for 2G and 5G networks so that I can detect 5G drops. This resolved the issues for few days but back again, devices that were purposely connected only to 5G kept on loosing internet. I contacted the phone support and had a horrific experience on phone. However the email support team has been very courteous and have initiated a replacement. They asked me to install a debug firmware and get necessary logs. Its still under inveatigation. Just so you know, you will have to pay for shipment for RMA and all. TP-Link if you are reading this, this is absolutely disappointing. I have a seemingly defective product from you which is still under warranty but I need to pay to make it reach you! I expect to have the replacement product in a week or so. Hope the new one is better.
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Helpful: 1
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Replies: 12