tplink archer c9 keeps restarting - log says [936] config importing failed
Hello, guys my router went crazy yesterday and it has been restarting every two minutes ..
I tried to factory reset, change the channel, ... but nothing worked :(
I have the latest official firmware and in the logs I can see
[936] config importing failed
I read somewhere it might be an NTP server but even after changing to manual time it is still happening :(
Do u have any ideas how to fix that and what is going on?
thx
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
@Bireshwar Thank you for this, which firmware version do you recommend?
- Copy Link
- Report Inappropriate Content
@Log same here still rebooting several times a day. could not install older firmware.
- Copy Link
- Report Inappropriate Content
Same problem for last 1 week. No solution.
- Copy Link
- Report Inappropriate Content
@dmk I've binned mine now. Got sick of it. Got no sense from the tech help desk either. Change the power adapter they said...wtf? Change from the one you sold me in the box?? Anyway, I've bought a Google nest. Wish I'd got one much sooner. I'm getting increased coverage, increased speed and best of all, 100% connectivity.
- Copy Link
- Report Inappropriate Content
Joining the club on this one. Random reboots, 3 or 4 times per day. Logs the same as what is being shared on here. Waiting for the 'senior engineer' to get in touch. I suspect I know how that will turn out.
- Copy Link
- Report Inappropriate Content
I have been contacted by an engineer who has provided a Beta firmware which is newer than the current release. I've installed it and been asked to wait a few days to see what happens. If it solves it, then I guess they acknowledge there is an issue.
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
For anyone following this thread about rebooting, you may wish to review latest comments on this link where there are similar issues that would seem to have been isolated to iOS 14 devices causing the reboots, and it seems that updating to iOS 14.1 (or disconnecting iOS 14 devices) MAY have resolved it.
- Copy Link
- Report Inappropriate Content
Following this thread as I just started having this same issue.
- Copy Link
- Report Inappropriate Content
@Mr.p Okay. I've seen someone say it's an IOS 14 problem. And it sounds about right except for one thing. I had one IOS device connected to c9 but it was running IOS 14.1 not 14. I disconnected it last week. No issues since that. So If you have any IOS devices I would just disconnect them from the wifi no matter what versions of IOS they have.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 10979
Replies: 32
Voters 0
No one has voted for it yet.