Deco M9 setup Unable to connect to the internet

Re:Deco M9 setup Unable to connect to the internet
2020-11-28 22:52:59
Thank you for the advice @Myanmeisclark. Leaving the Deco on then rebooting the Arris SB8200 worked for me. I actually unplugged both the Arris and the Deco for several minutes. I plugged the Deco in first and didn't wait for the red light to come on on the Deco before plugging the Arris' power back in.
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Re:Deco M9 setup Unable to connect to the internet
2020-12-17 00:51:22

@Georgea8 SAME SAME...  i am connecting to tplink router and then connect my mesh to router. so the speed is not as satisfy as it suppose to be. when i connect y mesh directly to gateway. it is red light... 

 

 

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Re:Deco M9 setup Unable to connect to the internet
2020-12-18 00:12:09

@Mynameisclark 

 

Bought my M9+ 3 pack at Costco based upon great experience with M5 for my parents.

 

Random disconnects, update the firmware, no change. Tried downgrading, that did nothing either.

 

Disappointed, obviously no testing was done prior to shipping. I've read numerous posts on the community regarding V1 & V2 having the same problems. I'm returning to Costco tomorrow for something else.

 

Can't believe my FIOS WiFi is better than this product.

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Re:Deco M9 setup Unable to connect to the internet
2020-12-18 01:53:47
Im also having exactly the same issue and til now still not solved yet..sweat.. I can only connect my deco to the dir850l router.. anyone can help?
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Re:Deco M9 setup Unable to connect to the internet
2021-03-03 03:59:54

@Tim_714 

 

I spent 2 hours with Unfi (ISP provider) to solve the issue.
 

They ended up going via VLAN settings and then picking the correct country and provider. So for Unifi, it's Malaysia-Unifi. There were lots of other options, like Australia etc. 

 

Whereas I was trying PPPoE and Dynamic IP prior. On the Deco App you can select the VLAN option during the set up of the router. 
 

Hope this helps someone and saves them the hassle. 

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#17
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