Modem will disconnect from Internet frequently

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Modem will disconnect from Internet frequently

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Modem will disconnect from Internet frequently
Modem will disconnect from Internet frequently
2020-04-10 20:31:58
Model: TC-7610  
Hardware Version: V1
Firmware Version: v1.1.0 Build 20160920 Rel371550

I'm getting a problem where my modem will randomly restart or go down, leaving me with no internet.

Here are the log files I have for it.

 

 

 

 

 

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Re:Modem will disconnect from Internet frequently
2020-04-10 21:33:16

@ATon2 

 

your taking T3 Timeouts.  This indicates a line issue with your ISP.  These usually require a maintenance dispatch to Plant.  However most ISPs require a feild tech to go to your home first.  This is because in most cases only Feild tech can request maintenance dispatches.  Call your ISP request a dispatch for the line errors and when the tech get there show them the modem logs and request a maintenance dispatch.  

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