Strange behavior with Synoris Garage Door Opener

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Strange behavior with Synoris Garage Door Opener

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Strange behavior with Synoris Garage Door Opener
Strange behavior with Synoris Garage Door Opener
2020-04-16 14:24:18
Model: HS103  
Hardware Version: V2
Firmware Version: 1.1.2

There are reports in the area of theives using scanner/scrambler hardware to open garage doors in the middle of the night. I thought that a Smart Plug would be the ideal situation. Turn off the power to the opener at bed time and then restore it in the morning.

 

Indeed the HS103 does exactly that but there is a weirdness with opener functionality. When the garage door is closed when power to the opener is restored it will open the door but not close it. When the door is open when the power is open it will not close the door.

 

I tried a number of things but finally discovered that when the door opener is connected with the Smart Plug the sensors that detect door motion blink which means a safety issue to the opener. All I have to do is block the light path between the sensors for a second or two which will cause the sensors to connect, the lights turn solid and the opener works as expected.

 

So when the door is closed and is powered on the door will open as expected. Back a car out of the garage and the wheels will block the path causing the sensors to connect. If the door is open when the power turns on (rare) I need to put my hand or foot in the sensor path.

 

So this all works but it seems weird to me - does the HS103 restore power to the outlet differently than say a standard light switch?

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#1
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Re:Strange behavior with Synoris Garage Door Opener
2020-04-16 17:09:59

@Putteringalong 

 

The smart plug is essentially a vampire tap,  What vampire taps are plugs that cut all power to a connected device.  What could be happening and I am no expert in Garage doors is that the sensor need constant power to remain active.  and it needs a "reset" to restore function.  The best thing i can think of is contact the door opener manufacture and explain what is happeing they should be able to give you better insight. 

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Re:Strange behavior with Synoris Garage Door Opener
2020-04-16 21:02:57

@Carl 

 

Well I have egg all over my face. I had reached out to the opener manufacturer; they said I just need to wait awhile. I had waited for several hours.

 

What I had NOT done was test power down/up in the naked wall socket. I have experienced a rare power outage in the past four years, but not had any issues with the opener. Thinking back doubt if any of the outages happened with the garage door open. I discovered the problem with to door open when I installed the smart plug.

 

So I just got ladder out, took the smart plug out and plugged the opener directly in the outlet - the sensor lights flashed until I blocked the light path between them and then connected with the sensor lights on steadily.

 

Thanks for your reply Carl and I'm sorry for the wild goose chase!

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Re:Strange behavior with Synoris Garage Door Opener
2020-04-17 18:31:35

@Putteringalong 

 

No worries if anything thats is what we are here for to help bounce ideas and find solutions.  Glad to have helped 

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Re:Strange behavior with Synoris Garage Door Opener
2020-06-26 10:12:09 - last edited 2020-06-29 06:34:51

The door was behavinf where strage. As I/m not specialist, I did not know what to do in this case. One of my neighbors found adviced a solution. Here in Calgary we have a great team of profisional that realy help me with my garage door. I called Advantage Garage Doors and received the quickest service I has ever seen. The guys have come very quick found a probles and repaired the door. It is very hard to find a professional team in such a small town. But I have managed to do this

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Re:Strange behavior with Synoris Garage Door Opener
2020-06-26 13:01:01

@AmyYoung 

The "problem" is with the safety sensors at the bottom of the vertical rails of the track the garage door travels on. I think you will see that after power cycling the opener that the lights blink - they need to on solid. All you have to do to stop blinking and shine steadily is break the light path. The most common way to to this is back the car out of the garage - the wheels do the trick. You can also wave your foot in the light path and they will connect.

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