App fails to refresh devices connected and others are not shown
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Since latest update to the app my devices are not updating. For example, I still show an old iPhone not in use for 2 weeks and the new iPhone does not show at all but is actually connected. Further, the app did notify that a new device was added but when I open the message it responds with "This device has been removed". Other devices since April 12th have similar issues but I didn't click on the message when it came up so it would remove it. Still doesn't show but fully connected.
I've rebooted the system and when that didn't work I dropped it back to factory settings and that didn't do anything either. Maybe it's the last update but it's functional. Was working great before.
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What is the Deco app version you are running, and the full firmware build your Deco is running?
The only thing you updated was only the Deco app?
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Thank you for the information.
You mentioned that you factory defaulted the Deco. In that case, were each Deco node defaulted by pressing the reset button below for 1 second, then the Deco network deleted in the app, and reinstallation of the Deco app?
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@Knappster Would you please explain what you did to fix the issue? I'm having the same problem. Confused. I appreciate you help
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swady6 wrote
@Knappster Would you please explain what you did to fix the issue? I'm having the same problem. Confused. I appreciate you help
swady6 wrote
@Knappster Would you please explain what you did to fix the issue? I'm having the same problem. Confused. I appreciate you help
swady6 wrote
@Knappster Would you please explain what you did to fix the issue? I'm having the same problem. Confused. I appreciate you help
@swady6 Hi Swady6. Here's what I did. First, I used the app to screen shot some of my advanced settings like port forwarding and ID for some of my devices so I wouldn't have to figure out some of them later. Second, I unplugged my non-main Deco units (not the main Deco unit but the satellite units). Third, I reset my internet modem to make sure that was also started as new. Fourth, I used the reset button on the bottom of the main Deco unit and reset that unit back to factory. Fifth, once that was back in place I set up my Deco system just like I did when I got it. Once the main Deco came back up I connected to the WiFi for that main Deco and followed the prompts. Once that was done the system had the first Deco unit fully operational. I went to the first satellite Deco and used the Reset button on that unit and once powered up it connected to the main Deco. I repeated that last step on the other Satellite unit. At the end, I ensured all my devices were back connected and showing up properly. Make sure you fully reset all 3 Deco units. That's the part I missed the first couple of times. Hope this helps you.
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