AC1750 setup error with android phone
Hello,
I recently purchased a TP-Link AC1750 Archer A7 for my mother who lives across the country. I am trying to get her set up with wifi so that she can stay connected during this pandemic. I was able to get her internet service via Spectrum and they sent her a home installation cable modem kit. I decided to buy the wifi router seperately. I am trying to assist her in setting it up remotely and we have been running into some issues I was hoping someone could help us out!
We got the modem and router connected, all lights indicate everything is working fine. My mother does not have a computer, just a smart phone (Moto g7). Unfortunately I am not very familiar with androids. When we log into the Wifi on the smartphone and type the default password as printed on the included card, it then asks to "tap to sign in" which brings up the TP-Link setup page to set an adminstrator password, unfortunately this is not opening in google chrome, but rather an unknown android application - perhaps a native web app for android I am unaware of?, and a widow comes up saying that cookies must be enabled to continue. We've checked that Chrome is her default browser and that cookies are enabled, so I'm unsure why this isnt opening in Chrome. The only setting options for the default page that comes up when we "tap to sign in" is to use the page as is, which we've done, but when we type a new password and click Lets get Started, nothing happens. We have also tried ignoring that page accessing the TP-Link setup page via Chrome but again nothing happens when we click lets get started. The Tether APP has also led us to dead ends, it either canot detect the router, or when it does it drops it almost instantly. SO we are unable to get beyond the page where we create an adminstrator password no matter how many different ways we try it.
My feeling is that this all has something to do with the "tap to sign in" option that keeps coming up when joining the wifi network on the smartphone. I've never seen that before (again, not an android user). Can anyone help? IS there something obvious that I'm missing here?