X20 Keep rebooting every few hours

X20 Keep rebooting every few hours
X20 Keep rebooting every few hours
2020-04-28 11:15:04 - last edited 2020-04-28 11:22:47
Model: Deco
Hardware Version: V1
Firmware Version: 1.2.3 Build 20200330 Rel. 41081

My Deco X20 I just purchased keep rebooting, in 1-2 hours, all units automatic rebooted 4-5 times...Contacted support using live chat and emails.... tried many suggestions, like changing the slaves to main deco....and reset the deco and recreate the network... nothing works....since day 1, this is an unreliable product. 

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5 Reply
Re:X20 Keep rebooting every few hours
2020-04-28 18:33:26

@Derek-au 

 

Are all three Decos rebooting that are placed around your residence or is the Deco that is wired the only one rebooting or that location?

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Re:X20 Keep rebooting every few hours
2020-04-28 23:24:32 - last edited 2020-04-28 23:25:21

@Tony The units are 10 feet away from each other, they are all placed in my house..only the main deco is connected using the cable, the rest all using wifi...when all units are working without issue, I can see the signal from the main deco are strong (full bar).  When it reboots, All units will take turn to reboot...not only one time, sometimes they reboot again and again and again and again...for 4-5 times or more....then stop, the light is green again for all units... then couple hours later, it happened again. 

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Re:X20 Keep rebooting every few hours
2020-05-03 23:02:26

@Derek-au 

 

I also am seeing the same behavior on the latest firmware 

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Re:X20 Keep rebooting every few hours
2020-05-06 06:59:01

@Akshayaa 

 

Any idea when is the new firmware coming?

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Re:X20 Keep rebooting every few hours
2020-05-07 00:40:13

@Akshayaa 

 

Just received a replacement unit from TP-Link, I didn't upgrade the firmware, but still having the same issue. Looks like this model or none of the firmware are working as described.

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