Network devices not showing in App (M5)

Network devices not showing in App (M5)
Network devices not showing in App (M5)
2020-05-07 10:19:17
Model: Deco M5
Hardware Version: V1
Firmware Version: 1.4.4

Hi,

 

I need help on why the Deco app for IOS stops showing connected devices to the WiFi, the WiFi are however working fine. How to solve this issue?

 

Have tried to:

- Reboot all devices including the Deco devices

- Deleted the app - but then no devices is showing in app after reinstallation.

 

In some of other threads there have been a recommendation to reset the Deco to factory settings - which i would like to avoid (have many rules which would be complex to recreate).

 

Any one with a suggestion :)?

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3 Reply
Re:Network devices not showing in App (M5)
2020-05-08 18:39:33

@DanDad 

 

Defaulting the Deco system is what I have seen work. Users that have done that have not mentioned the issue coming back however.

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Re:Network devices not showing in App (M5)
2020-05-13 23:03:55

@Tony what do you mean defaulting the deco system?

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Re:Network devices not showing in App (M5)
2020-05-14 15:36:32

@swady6 

 

Here is a FAQ that shows how to default it or referred to as reset not reboot: https://www.tp-link.com/us/support/faq/1457/

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