P9/S4 Having Issues Connecting Smart Devices

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P9/S4 Having Issues Connecting Smart Devices

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
P9/S4 Having Issues Connecting Smart Devices
P9/S4 Having Issues Connecting Smart Devices
2020-05-08 17:17:07
Model: Deco P9  
Hardware Version:
Firmware Version: 1.0.2

Hi all,

 

I'm having trouble connecting my smart devices to my wifi network. I initially purchased the Deco S4 and now have the Deco P9 - just to test if it was a hardware problem.

 

I can get online with all laptops and smart phones. However, I can't connect any Amazon Echos, smart lock, bulbs and switches to the network. I'm not sure if there's anything I need to enable in order to grant access. The devices that cannot connect all give the "please check internet status" error.

 

Thanks in advance!

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Re:P9/S4 Having Issues Connecting Smart Devices
2020-05-11 20:25:33

@Sang_T 

 

Try either of the following. Disable fast roaming, and also try enabling the guest network and only enable one wireless band.

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