DECO M9 PLUS problem connecting Canon TS8150 printer

DECO M9 PLUS problem connecting Canon TS8150 printer
DECO M9 PLUS problem connecting Canon TS8150 printer
2020-05-12 08:23:48 - last edited 2020-05-18 10:19:56
Hardware Version: V2
Firmware Version: 1.2.11 Build 20190926 Rel 55727

I set up a complete new network (new SSID, new pasword) with  3 Deco M9 Plus. Everything works well: several laptops, Smart TV, google chromecasts, mobile phones, PS4, ...

I tried to connect our TS8150 Canon inktjet both manually and by WPS and it connects to the wireless network succesfully and it gets an IP adress (192.168.1.106). But its not reachable via ping from the devices, it doens' appear in the deco app, .... I already tried to connect it with only the Main-Deco active (the one connected to the internet router) because the printer is next to it. It doens't help either. So I'm stuck. Help!

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Re:DECO M9 PLUS problem connecting Canon TS8150 printer-Solution
2020-05-14 06:18:33 - last edited 2020-05-18 10:19:56
Hi Tony, I reset the printer, disabled the 5Ghz and succesfully added the printer by WPS. I deleted and recreated the printer in windows and it works! Should I leave the 5 Ghz off? Does this affect my Wifi performance or throughput if left off?
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Re:DECO M9 PLUS problem connecting Canon TS8150 printer
2020-05-12 21:08:07

@KoenCrabbe 

 

Given how the printer is only able to connect to 2.4GHz, it might be getting confused since both the 2.4GHz and 5GHz are the same. If you disable the 5GHz, reboot your printer are you then able to print?

 

I would also recommend reaching out to the printer manufacturer to see if they have known issues with mesh networks.

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Re:DECO M9 PLUS problem connecting Canon TS8150 printer
2020-05-13 05:48:55 - last edited 2020-05-13 05:51:03

@Tony Hi Tony, thanks for your reaction,  I will do this.

In the meanwhile I  descovered some other posts and I further did following things:
- factory reset of the printer: it gets now an IP adres in the good range where the other wifi devices are: i.e; 192.168.68.116 => I can ping it now and in the browser I see the homepage of the printer

- connected it to the guest network, only allowing  2.4 Ghz. Again it gets the good IP adres, but I can't discover it via the Canon software

- in both cases, it doesn't appear in the device list in the Deco app

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Re:DECO M9 PLUS problem connecting Canon TS8150 printer-Solution
2020-05-14 06:18:33 - last edited 2020-05-18 10:19:56
Hi Tony, I reset the printer, disabled the 5Ghz and succesfully added the printer by WPS. I deleted and recreated the printer in windows and it works! Should I leave the 5 Ghz off? Does this affect my Wifi performance or throughput if left off?
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Re:DECO M9 PLUS problem connecting Canon TS8150 printer
2020-05-14 14:14:35

@KoenCrabbe 

 

Since the printer is now connected I would enable the 5GHz now. Test the printer afterwards if it still works, and if it does then you will be fine leaving the 2.4GHz and 5GHz on.

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Re:DECO M9 PLUS problem connecting Canon TS8150 printer
2020-05-14 14:57:10

@Tony 

Hi Tony, in the meanwhile I tested it and it works only for a short while on 5Ghz. In parallel I checked on the Canon forum and it is only 2.4 Ghz capable.

So if I leave the mesh on 2.4Ghz what is the impact on throughput and performance?

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Re:DECO M9 PLUS problem connecting Canon TS8150 printer
2020-05-14 15:57:54

@KoenCrabbe 

 

The impact you will see depends on your internet speed. If you have internet speeds say below 200 Mbps, then you will not notice anything, but if you have 1 Gbps internet then you may see less then half that speed.

 

What you can also try to do is to enable the guest network, turn on only the 2.4GHz, make the wireless name different and disable the 5GHz. You will also need to enable the option for the guest network to access the main network so your devices can print to it. The only thing is you will need to set up the printer to connect to the guest as doing WDS will connect it back to the main network. In the end you will be able to have the 2.4GHz and 5Ghz enabled on the main network and the guest network for your printer.

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Re:DECO M9 PLUS problem connecting Canon TS8150 printer
2020-05-14 16:05:32

@Tony 

And how do I enable the acces from the guest network to the main network?

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Re:DECO M9 PLUS problem connecting Canon TS8150 printer
2020-05-14 17:33:26 - last edited 2020-05-14 17:35:00

@KoenCrabbe 

 

My apologies, if you are looking at the guest network settings and do not see any other options other then the name and wireless password it is probably not an available option. 

 

The guest network would be found by selecting the Wi-Fi option in the Deco app:

 

 

You can continue to leave only the 2.4GHz enabled to see how your network performs based on your needs.

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Re:DECO M9 PLUS problem connecting Canon TS8150 printer
2020-05-14 18:50:04

@Tony 

Indeed this option does not excist for M9 Plus; Could be solved with a software change in the Deco app I presume...

I leave it as it is for now. We can print.

My next printer will have a Lan port for sure... ;-)

 

In the deco app my download speed is 60Mbps, about the same as on my wired PC.

 

Thx for your help

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Re:DECO M9 PLUS problem connecting Canon TS8150 printer
2020-05-14 20:19:12 - last edited 2020-05-18 10:19:21

@KoenCrabbe 

 

You are very welcome, sorry about the mix-up.

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