Deco M9 plus blocking specific website (false positive)

Deco M9 plus blocking specific website (false positive)
Deco M9 plus blocking specific website (false positive)
2020-05-26 10:31:07
Hardware Version:
Firmware Version: 1.3.0

Hi,

 

It seems that the Deco M9 is blocking one specific website (blocked by Trend-micro Anti-virus). It's the website www.action.com. It's being classified as spam. However this is the website of a shop (in the Netherlands). How can I deactivate the blocking? 

 

Best regards,

JvH

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#1
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15 Reply
Re:Deco M9 plus blocking specific website (false positive)
2020-05-26 22:23:25

@JvH 

 

There is not a way to allow an exception so you will need to disable the malicious website filter in the HomeCare menu of the app.

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Re:Deco M9 plus blocking specific website (false positive)
2020-05-27 13:15:12

@Tony Thank you for your reply.

 

What you are saying is to just fully disable the antivirus / malicious website filter? Hopefully not, otherwise what is the point of having this option then in the Deco. Certainly there must be some sort of way to report / disable false positives. The rules seems to be managed by TREND Micro. Isn't there a way in contacting them?

 

Looking forward to your reply.

 

Best regards,

JvH  

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Re:Deco M9 plus blocking specific website (false positive)
2020-05-28 17:31:15 - last edited 2020-05-29 22:07:34

@JvH 

 

You can visit TrendMicro here: https://global.sitesafety.trendmicro.com/

 

Put in the URL and after requesting the result you can request a reclassification below.

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Re:Deco M9 plus blocking specific website (false positive)
2020-05-28 20:43:10

@JvH I had the same problem. Solution is to clear the ssl state in internet options dialog box. Go to Configuration screen and then choose internet options. The tab Content and press clear ssl state button

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Re:Deco M9 plus blocking specific website (false positive)
2020-05-29 06:56:04

@Rattaplan 

OK i take it back. It looked like that was the solution but is isnt. For a couple of moments it worked but then again the same error occurs.

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Re:Deco M9 plus blocking specific website (false positive)
2020-05-29 07:12:35

@Rattaplan Thank you for your reply. Much appreciated. Just curious. Where can I find this option? I don't see it in the app or when I log in to the router directly (browser).

 

Regards,

JvH

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Re:Deco M9 plus blocking specific website (false positive)
2020-05-29 07:20:32

@Tony Thank you for your reply. It however gets more confusing for me.

 

When entering the adress (www.action.com) on this site it says: SAFE. However when trying to connect to this action.com site it is being blocked. In the log of the app under Anti-virus it says: blocked www.action.com; classification Spam. This is happening for all the devices on which I try to contact this site. When disabling Anti-virus or using an other router the issue is solved. It used to work fine untill recently.

 

Regards,

JvH

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Re:Deco M9 plus blocking specific website (false positive)
2020-05-29 07:43:27
i, you can find in on your windows pc, configuration screen, internet settings. But i realise that it is not the solutionb after all. Also because you will encounter the same problem when connecting to the site using phone or tablet. indeed the trendMicro site says its safe, but connection is not possible. Maybe its as simple as cleaning the browser and cache files but i doubt it. Cause again that would mean you have to do that on all your internet devices.
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Re:Deco M9 plus blocking specific website (false positive)
2020-05-29 18:31:26

@JvH 

 

Refresh the database.

 

Go back into your Deco app, and when looking at the Antivirus screen, look on the bottom and you will see a small blue link for "Tap to refresh". Once the database gets updated you should now be able to go to that site.

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Re:Deco M9 plus blocking specific website (false positive)
2020-05-29 18:59:56

@Tony 

 

Thnks Tony tbats the solution. Problem solved

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