KC310 Unable to Stream on Google Smart Display or Chromecast

KC310 Unable to Stream on Google Smart Display or Chromecast
KC310 Unable to Stream on Google Smart Display or Chromecast
2020-05-27 00:36:53
Model: KC300
Hardware Version: V1
Firmware Version: 1.0.10

I have a new KC310S2 camera setup that is unable to stream to my Lenovo Smart Display and my Chromecast. When I ask Google to stream my camera feed, I get "sorry, it looks like the stream is currently unavailable from (camera name) device". All these devices are connected to the same WiFi and everything is linked in the Google Home app.

1
1
#1
Options
8 Replies
Re:KC310 Unable to Stream on Google Smart Display or Chromecast
2020-05-28 17:25:16

@DanHassler 

 

Hi Dan.  

 

We engaged with our enginneers and here is what we were asked.  Please asnwer their quesitons so we and further respond.

 

"I knew there was a issue on Lenovo Smart Display before but this should have been fixed.
Could you provide the kasa account of the customer. The mailbox associated with the forum account is not the kasa account.

Whether the customer can view live feed via kasa app when the phone is connecting to external network?
Please make sure google assistant built-in the Lenovo Smart Display is up-to-date. Let us know the firmware version of the google assistant.
Please also update the chromecast to the lastest version. Let us know the firmware version of the chromecast and what's the model of the chromecast? Second generation or Third generation?"

0
0
#2
Options
Re:KC310 Unable to Stream on Google Smart Display or Chromecast
2020-06-03 09:05:04

@DanHassler I get the same thing trying to view my kasa spots on my Chromecast

0
0
#3
Options
Re:KC310 Unable to Stream on Google Smart Display or Chromecast
a week ago

@Carl just checking to see if there have been any updates.  I am having a similar issue with my google assistant displays.  I have a Lenovo Google Display, JBL Display and the Google Home Hub.  When I try to call up the video on my KC310S2 cameras, I get an error message similar to the original post.  I have two other Kasa cameras (KC110 and KC100) they come up right away. Please help as I am almost out of my return window!  All my google assistant devices are up to date.

0
0
#4
Options
Re:KC310 Unable to Stream on Google Smart Display or Chromecast
a week ago

@mrbluedel 

 

We don't have the information readliy available for the Google devices.  Pleae provide specific models and currenty Firmware versions you are on so we can send this up for review. We will also need to know the Frirmware you are on on the KC310

0
0
#5
Options
Re:KC310 Unable to Stream on Google Smart Display or Chromecast
a week ago

@Carl hi there, sorry about that, Lenovo 10 inch Smart display. System Firmware is: OIMG.191202.005, Cast firmware is: 1.46.217412

 

JBL Link View smart display, System firmware is: OIMG.191202.005, Cast firmware is: 1.46.217412

 

Google nest hub, System firmware is: 229149, Cast firmware is 1.50.229149

 

Camera (KC310) is on hardware version 1.0, firmware version 1.0.11

0
0
#6
Options
Re:KC310 Unable to Stream on Google Smart Display or Chromecast
a week ago

@Carl Hi just checking in, any solutions suggested?

0
0
#7
Options
Re:KC310 Unable to Stream on Google Smart Display or Chromecast
Wednesday

@mrbluedel 

 

No still waiting for an update 

0
0
#8
Options
Re:KC310 Unable to Stream on Google Smart Display or Chromecast
Thursday

@DanHassler Same problem, all my other Kasa Cams work on my Google Hub Max and Chromecast but the two KC310 cams with the Kasa Hub will not? Google says the stream is unavailable?? They both show up in my Google Home app as linked. Please help! Thanks.

0
0
#9
Options