x20 and Windows 7

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

x20 and Windows 7

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
x20 and Windows 7
x20 and Windows 7
2020-06-01 19:52:11
Model: Deco X20  
Hardware Version:
Firmware Version: 1.2.3 Build 202000330 Rel 41081

My wife's work laptop is not recognizing my new mesh network. Could it be her employer is still running Windows 7 on her machine? If not, any other thoughts as to why our network name is not coming up on that device? We have 20+ other devices that have picked up the new network name enabling a join. Thanks

  0      
  0      
#1
Options
5 Reply
Re:x20 and Windows 7
2020-06-01 23:11:06

@Given2Fly 

 

Likely the issue is the wireless card drivers are too old. You need to update them, and then you will see the AX network. The OS being Windows 7 is not the issue.

  0  
  0  
#2
Options
Re:x20 and Windows 7
2020-06-01 23:31:28

@Tony driver is the latest and greatest. When I disconnected the x20 network and spun up my Verizon Gb router it recognized the network right away. I forgot to mention my PS4 operates at double the speed from the Verizon router 50 feet away than the Deco that is 7 feet away. Not impressed so far with deco. 

  0  
  0  
#3
Options
Re:x20 and Windows 7
2020-06-02 15:36:58

@Given2Fly 

 

What is the model of the wireless card in the computer?

  0  
  0  
#4
Options
Re:x20 and Windows 7
2020-06-02 16:52:08

@Tony It cant handle Internet 6. Old laptop.

  0  
  0  
#5
Options
Re:x20 and Windows 7
2020-06-02 20:58:49

@Given2Fly 

 

No, what is the model of the wireless card the laptop uses, not the browser version?

 

Click on the bottom left windows icon, in search type and search for: ncpa.cl

 

After you see your network connections, the model of the card will be below the connection icon in grey text.

  0  
  0  
#6
Options