Issues Connecting HP LaserJet P1102w Printer to Deco P9 Wifi Network

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Issues Connecting HP LaserJet P1102w Printer to Deco P9 Wifi Network

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Issues Connecting HP LaserJet P1102w Printer to Deco P9 Wifi Network
Issues Connecting HP LaserJet P1102w Printer to Deco P9 Wifi Network
2020-06-05 01:27:31

Installation of my new TP-Link Deco P9 mesh system went smoothly until I tried to connect my HP LaserJet P1102w printer to the Deco wifi network.  It simply would not connect.  Got messages from HP printer software indicating that printer could not connect with any available wifi device or that the SSID credentials for Deco wifi that I provided would not work.  Verified credentials, uninstall and reinstalled printer software/drivers on PC, updated printer firmware, and still no joy.   Lots of time and frustration!

 

I was about tto pack it up and send the Deco P9 system back, but decided to first try calling TP-Link Help Desk.  Rep thought that HP printer might only be able to operate on 5 ghz Deco network.  He said Deco system operates on 5 ghz when Deco and device (printer, in this case) are close to each other and on 2.4 ghz when they are far apart.  Suggested that I turn off Deco 5 mhz signal and try configuring printer wifi connection again, then turn 5 mgz back on after connection is established.  That worked perfectly.

 

To turn off 5 ghz signal, use Deco app.  Click on array at right bottom of Overview Screen to get to Setting.  Then click on wifi icon to turn off/on either 5 or 2.4 ghz signal.  If the option to turn off/on does not appear, then click Update Deco on Settings page, which will install new firmware.

 

Thank you TP-Link Help Desk!

  1      
  1      
#1
Options
icon

Accessibility Adjustments

icon RESET

Choose the right accessibility profile for you

OFF

Seizure Safe

Eliminates flashes and reduces color

OFF

Cognitive Disability

Assists with reading and focusing

OFF

Vision Impaired

Enhances the website's visuals

OFF

ADHD Friendly

More focus and fewer distractions

Content Adjustments

Adjust Scale

icon
100%
icon

Highlight Title

icon

Highlight Link

icon

Text Magnifier

icon

Readable Font

icon

Adjust Fontsize

icon
100%
icon

Align Center

icon

Adjust LineHeight

icon
100%
icon

Align Left

icon

Adjust LetterSpacing

icon
100%
icon

Align Right

icon

Color Adjustment

Low Saturate

icon

High Saturate

icon

Dark Contrast

icon

Light Contrast

icon

Set Text Colors

Monochrome

icon

Set Title Colors

High Contrast

icon

Set BackgroundColor

Orientation Adjustments

Muted

icon

Hide Images

icon

Read Mode

icon

Stop Animation

icon

Reading Mask

icon

Highlight Hover

icon

Big Black Cursor

mutedicon

Big White Cursor

icon

Hide Video/Audio

icon

Stop Video

icon

Stop Audio

icon

Hide Animation

icon

Reading Guide

icon

Useful Links