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System Updates it's database in the middle of the day, crashing network

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System Updates it's database in the middle of the day, crashing network

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
System Updates it's database in the middle of the day, crashing network
System Updates it's database in the middle of the day, crashing network
2020-06-17 19:50:56
Model: Deco X20  
Hardware Version: V1
Firmware Version: 1.2.3 Build 20200330 Rel. 41081

Hi Folks,

 

I've installed the 3 x20's a few weeks ago.  Everthing is fine expcet for the fact that I loose my connection every day around 2:30PM / 3PM Eastern Time.  When it happens, I get a messege on the moble app saying that Secuirty Database was Updated. 

 

I can't find settings that would allow me to tell the deco sysem when to run updates.  If those settings exist, I'd like this to happen at night.  I've also made sure the the system is set for my timezone, and it is. 

 

Any suggestions?

 

 

Rick

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Re:System Updates it's database in the middle of the day, crashing network
2020-06-18 22:06:52

@DadOfThree 

 

I would check to see if the Deco units are rebooting by looking at the LED lights. The security database will only update if there was an update released over the cloud so the units will automatically do that or if the units are actually rebooted.

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