TPLink warranty Bait and Switch
Just want to let other people know what they are getting into with TPLink warranty. I bought a brand new AX6000 with a 1 year factory warranty.
It arrives and Ethernet port 7 is not working out of the box. I think no biggie, just contact TPLink and get a new unit no problem.
I request a replacement, (which took 5 Days to get authorized) Then after 6 more days still showed in their system as "preparing for shipment". Out of curiosity I then look at their warranty policies and here is the kicker: They state that they will replace defective units with a "Factory refurbished" unit and the warranty on that is only 90 Days.
Thus with tplink, if you buy a brand new unit with 12 months warranty and it is defective out of the box, their policy is to send you a used one back with only 90 days of warranty. THAT is a bait and switch and tells you that they believe that a refurbished unit is not as good as a new one so they limit the warranty.
Further more, it appears as if their customer support is in China, Send Email in the morning, get responses the next day. I do not care where companies have their support centers, but please have them on a 24/7 cycle so they can respond in a timely fashion! and I can have a couple of quick back and forths to sort out stuff