@jonnies 

1. Try tapping on the device in the device list, then the gear icon on the top right. If nothing shows it, it is likely because it is in AP Mode. In that case, you need to log into the main router to find the IP of the connected devices.

2. Use a different browser or device. For example, use your phone's browser to see if something on the computer may be hanging it up.

3. Firmware 1.2.5 200709 was released to resolve the issue. Go into your Deco app and make sure it is updated. If it is running that version and you still experience the issue please follow up with our support team.

4. The red LED usually pertains to the device itself not getting an IP address. If just the satellite nod is turning red move it closer to the main router or another node, and reboot it. 

@Tony 

Thanks, that answered some questions, but still have problems.

I updated the firmware via the Deco app.  It still shows both satellites Disconnected, even though both are Green.

Regarding nodes losing connection: My nodes are arranged such that one satellite is only about 25 ft from the base unit, with only 1 hollow interior wall between them.  The second satellite is about 9 feet directly above the other satellite.  Not an ideal arrangement but necessary due to cable modem location.  This would seem to be well within the wifi range of all nodes, yet the satellites occassionly go red.  

@jonnies 

After a "successful" update, one node still showed as disconnected even though its status was green.

The app reported that nodes needed updating.

I figured that maybe since the app didn't recognize one of the nodes, that node never got updated (???).

I power cycled it, got a green light, but the app still shows an update is needed.  Did the update again.

Now the app reports that node as Connected.

Let's hope this holds.