Decco M9 plus coverage issue

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Decco M9 plus coverage issue
Decco M9 plus coverage issue
2020-08-12 11:08:27
Model: Deco M9 Plus  
Hardware Version: V2
Firmware Version: 200324

Have installed M9 Plus to one of our client Villa, which is normal, The Main Unit was installed on the 1st floor in the leaving area (which is in the centre of the 3 bedrooms but the signal strength in all 3 rooms is very weak & it's almost nil at the end of each room. And this is when all the doors are open so imagine the situation when the doors are closed. We have installed one unit in one of the bedrooms and that's Okay now but still struggling for the other 2 bedrooms. 

 

The client was using Netgear before (2 Units - Upstairs & Downstairs from last 2-3 years) which was covering the whole Villa, in fact, the lounge area as well. We suggested Deco to replace the Broken Netgear Router but now the customer is asking to take back Deco & Implement Netgear solution.

 

Kindly help us to resolve this issue at the earliest.

 

Regards,

Prashant Singh

  +97150 4765221  

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Re:Decco M9 plus coverage issue
2020-08-12 21:16:35

@Prashant-Singh 

 

I would measure the signal strength to see how it really is performing.  You may have a situation where a device is staying connected to the main Deco giving the weak signal when another is near that is stronger.

 

In order for the client devices to roam they need to support protocols 802.11 k/v/r. You could also try to disable fast roaming.

 

Simply moving the Deco to another area helps so that would be best to try.

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Re:Decco M9 plus coverage issue
2020-08-16 11:21:26

@Tony 

 

Have tried moving the Router to different locations but it seems the coverage area is less for M9. The customer is asking to replace the Decco with Netgear.

 

Is there any utility/way to improve the signal strength.

 

Thanks & Regards,

Prashant

050 4765221

 

 

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Re:Decco M9 plus coverage issue
2020-08-17 18:40:05

@Prashant-Singh 

 

Here is an article that talks about how to get a good signal: https://www.tp-link.com/us/support/faq/1446/

 

However, it probably is recommended to contact your local TP-Link Support Team at this point so you can discuss the issue with one of our agents.

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