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Archer C6: 2.4 Ghz Wifi looses connection.

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Archer C6: 2.4 Ghz Wifi looses connection.

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Archer C6: 2.4 Ghz Wifi looses connection.
Archer C6: 2.4 Ghz Wifi looses connection.
2020-08-13 12:13:17
Model: Archer C6  
Hardware Version: V2
Firmware Version: 1.1.5 Build 20191112 rel.36515(5553)

Hello. I bought this router (Archer C6 US) back in March 2020 and since then I've been facing this issue where devices connected to the 2.4 Ghz wifi would loose connection while 5 Ghz wifi faces no issues at all. When this happens, the SSID of 2.4 Ghz wifi is visible on client devices but the devices are unable to connect to it. All devices are relatively new and include cellphones and laptops. Connection is lost on all devices at the same time. This happens multiple times a day.

 

I have already tried resetting the router, reinstalling the firmware and downgrading the firmware to an older version but nothing seems to fix the issue. I have also tried the things mentioned here:

https://community.tp-link.com/en/home/forum/topic/200588

 

A temporary fix is to either restart the router or just restart the wifi (on the router). Are you guys planning to release a new firmware to fix this issue like you have done for the EU version of the same router model? Is there a beta driver available for testing?

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8 Reply
Re:Archer C6: 2.4 Ghz Wifi looses connection.
2020-08-14 17:41:30 - last edited 2020-08-14 22:33:45

@Muni 

 

Please download and install this beta firmware:

 

https://static.tp-link.com/2020/202008/20200813/ArcherA6v2_us_tw_c6us-up-ver1-1-17-P1%5b20200810-rel51331%5d.zip

 

That is for the Archer C6 v2 (US) model.

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Re:Archer C6: 2.4 Ghz Wifi looses connection.
2020-08-14 18:50:10

@Tony 

 

Thank you Tony. This is much appreciated. Can you please confirm whether installing a beta firmware void the warranty?

 

I will install this immediately after your response.

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Re:Archer C6: 2.4 Ghz Wifi looses connection.
2020-08-17 15:00:07

@Tony 

 

Hello Tony. So I installed the beta firmware and it has the same issue. After ~28 hours all 2.4 Ghz devices disconnected. On the devices the error shown was "connected, no internet". I checked the internet on my PC (connected through Ethernet) and it was working fine.

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#4
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Re:Archer C6: 2.4 Ghz Wifi looses connection.
2020-08-17 19:14:45
Can I install this Firmware on Archer A6 v2 US Else can you provide me the latest beta Firmware for it
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Re:Archer C6: 2.4 Ghz Wifi looses connection.
2020-08-18 15:18:23 - last edited 2020-08-18 15:18:47

@Deepanshur20 

 

Hello. If you look at the name of the linked file it says Archer A6. Also Archer A6 and C6 are same devices marketed to different countries/markets.

 

@Tony 

 

Update: Again all devices disconnected after ~ 27-28 hours. Unlike the randomness of the stable firmware (version 1.1.5), the disconnect times appears to be fixed.

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#6
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Re:Archer C6: 2.4 Ghz Wifi looses connection.
2020-08-18 15:57:28

@Muni 

 

If the issue is still happening, reaching out to our support may be the next step.

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Re:Archer C6: 2.4 Ghz Wifi looses connection.
2020-08-18 16:42:31

@Tony  I hv a Archer A6 US v2 

 

In the QOS page, once QOS enabled, I don't see Real time Rate statistics for download, it is always 0KB/s 

 

For the upload i do see varying speeds

 

On the contrary i had Archer C60 just a week back and I was able to see both the speeds on same ISP so it is surely an issue with the router firmware

 

Is this is a known issue with Archer A6? 

 

Also any resolution you can offer, I've tried the firmware 1.1.6 & 1.1.7(Beta) but no luck on both

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#8
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Re:Archer C6: 2.4 Ghz Wifi looses connection.
2020-08-18 16:44:03

@Muni 

 

Thanks i used the firmware

 

Can you please tell if u enable QOS on your router then are you able to see download and upload speed in real time rate on your device

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#9
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