Deco M9 firmware update through app

Deco M9 firmware update through app
Deco M9 firmware update through app
2020-08-23 18:07:42 - last edited 2020-08-24 21:19:48
Hardware Version: V2
Firmware Version: 1.2.12

Hi,

 

I bought the Deco M9 plus for my non-tech savvy in laws a few months ago. I've asked them to check for firmware updates through the iphone app, but the app says everything is up to date despite having an old firmware version (1.2.12). I see on the support website that there's been 2 firmware updates for the M9 since june 2020. When are these updates going to be available in the iphone app?

2
2
#1
Options
16 Replies
Re:Deco M9 firmware update through app
2020-08-23 20:55:06 - last edited 2020-08-23 20:56:10

@somzuth : I'm having the same issue. Deco app is not updating the decos to the latest firmware version per mentioned on - https://www.tp-link.com/us/support/download/deco-m9-plus/#Firmware.

Even trying to use upgrade utility seem to be buggy and not working in Windows 10. Keeps saying id/password is incorrect.

0
0
#2
Options
Re:Deco M9 firmware update through app
2020-08-24 18:00:15

@tkcool 

 

Once a firmware update has been released, I can't imagine that it's much work to allow the iPhone app to use it. A previous post here indicated that updates are made available at different times but taking no more than 2 weeks. Here we are months after they're available and still nothing.

0
0
#3
Options
Re:Deco M9 firmware update through app
2020-08-24 21:19:26

In order to get from 1.2.x to 1.4.0 you will need to use a utility below. This method is needed as the browser access is not enabled in 1.2.x. After this update, you would not need to use this utility again.

 

Here is a link to the firmware: link

 

After you extract the folder there will be a pdf with screenshot instructions on how to update it.

 

If you are having trouble logging into the Deco via the utility, use this utility instead:

 

Windows: link

Mac: link

 

 

0
0
#4
Options
Re:Deco M9 firmware update through app
2020-08-24 21:30:31

@Tony : Thanks for your reply.

 

I'm having issue while login in to the Utility that I've downloaded from the https://www.tp-link.com/en/support/download/deco-m9-plus/#Utility. I did try the link you've provided in your reply. I'm having the same login issue. Any idea if I'm missing anything here. BTW, I'm trying in Windows 10.

 

0
0
#5
Options
Re:Deco M9 firmware update through app
2020-08-24 21:33:25

@Tony 

 

Thanks for the information but is there any reason why the iPhone app can't be used to update the firmware? 

0
0
#6
Options
Re:Deco M9 firmware update through app
2020-08-25 18:17:04 - last edited 2020-08-25 18:17:51

@tkcool 

 

Use the windows link to the bottom of my first post, try that utility instead.

 

 

@somzuth 

 

The same applies to Android, it's not just iOS. After you do this update then you should be able to use the app to update for future releases.

0
0
#7
Options
Re:Deco M9 firmware update through app
2020-08-25 18:30:35

@Tony : I did try the link from the bottom of your first post. I'm having the same login issue using that utility.

 

FYI this is the URL from your first post I've tried: https://static.tp-link.com/2020/202007/20200715/M9Plus_2.0_upgrade_tool_v1.1.1_Windows.zip

0
0
#8
Options
Re:Deco M9 firmware update through app
2020-08-25 21:28:34

@tkcool 

 

If you go here: www.tplinkcloud.com

 

Log in with the same email and password you were giving the utility do you log in? Or does it say there is an error? The site is to verify the credentials are correct.

 

If the login is successful, do you happen to have other computers you can try to use the utility?

0
0
#9
Options
Re:Deco M9 firmware update through app
2020-08-25 21:33:11

@Tony Just tried the credentials I was trying in Utility before, it did work on www.tplinkcloud.com and I was able to login successfully.

 

Unfortunately, I don't have another computer to try the utility on.

0
0
#10
Options
Re:Deco M9 firmware update through app
2020-08-26 20:32:53

@tkcool 

 

Please reach out to our support team as they will be able to look into it further for you to see what may be preventing you from logging in: 

 

https://www.tp-link.com/us/support/contact-technical-support/#LiveChat-Support

0
0
#11
Options