Severe latency spikes with AX1500 router

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Severe latency spikes with AX1500 router

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Severe latency spikes with AX1500 router
Severe latency spikes with AX1500 router
2020-09-11 03:37:18 - last edited 2020-09-11 03:44:25
Model: Archer A10  
Hardware Version: V1
Firmware Version: 1.0.2 Build 20200706 Rel. 8066(5553)

Hi,

 

I recently purchased an AX 1500 for my apartment's network. I have a ROG-STRIX z370-I moboard with Realtek 8822BE WIFI (802.11ac), all drivers updated. I've been bending myself over backwards trying to figure out why I am getting latency spikes. I currently only have one device on the 5GHz network, the computer experiencing spikes. All other devices are running on the 2.4GHz network. I've even set up QoS to prioritize the computer on the 5GHz network. However, lag spikes continue to present themself, which carries over into gaming and watching movies as some more severe intermittent but frequent lag.

 

Running a long ping test via the CMD prompt results in a typical ping of 20-30 ms, but with intermittent spikes of up to 200 ms. and some rare but intermittent spikes of up to 2000 ms, and some packet loss.

 

A side issue would be the relatively low speeds I'm getting overall via the router. It seems to peek at 200-300 mbps, no matter how close I get to the router, when my mobo's WIFI should be capable of up to 500 mbps realistically (theoretically 800+), and my internet speed is currently 1000 mbps down, 20 up (RCN Chicago).

 

Any help here would be greatly appreciated.

 

Thanks

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Re:Severe latency spikes with AX1500 router
2020-09-14 15:56:25 - last edited 2020-09-14 16:01:02

@themig35 

 

Wire your computer directly to the router and test your pings. 

 

Test the pings on all other available wireless devices as well, 2.4G and 5G. 

 

Do you get the same delay?

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Re:Severe latency spikes with AX1500 router
2020-09-15 18:13:58

@Tony 

 

Ping spikes appear to be present on 2.4G and 5G, but are resolved when on a wired connection. I'd prefer to connect wired, but the layout of my apartment relative to other devices simple doesn't allow it. 

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Re:Severe latency spikes with AX1500 router
2020-09-15 20:41:33

@themig35 

 

I was having the same issue(s) so I changed the DNS settings from automatically receiving from my ISP (Spectrum) to Cloudfare's public DNS server.  

 

Primary - 1.1.1.1 

Secondary - 1.0.0.1

 

May not be the true solution but my speeds have gone up, very little latency issues, but then again the AX1500 isn't the most powerful router out there.  If you're needing max speed then you may upgrade to a gaming router that covers like 2,0000 sq ft area.  

themig35 wrote

@Tony 

 

Ping spikes appear to be present on 2.4G and 5G, but are resolved when on a wired connection. I'd prefer to connect wired, but the layout of my apartment relative to other devices simple doesn't allow it. 

 

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Re:Severe latency spikes with AX1500 router
2020-09-29 00:15:17

@ItzMillerTime 

 

Thanks,

 

Is there a specific reason to use Cloudfare, or should I be looking for something specific from my ISP?

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Re:Severe latency spikes with AX1500 router
2020-09-29 02:57:06 - last edited 2020-09-29 02:59:21

@themig35 There are a few different public providers available I believe. You could also try changing to Google's public DNS offering, 8.8.8.8, as well, there's a relevant article here: https://www.allconnect.com/blog/best-free-dns-servers. Cloudflare does claim to be one of the "fastest" though

 

One other suggestion I would have, did you try turning off smart connect? I had issues prior with the same router wherein if smart connect was enabled, it would cause extremely poor latency on devices connected via wifi anytime a device was connected via ethernet. It would also tend to throw everything on the 2.4ghz band and generally hurt speed (20 versus 200 mbps on the same, ironically wifi 6, device sort of difference, it was wack) in pretty much every instance for me. Given I'm in a small apartment I disabled it entirely and connected everything to only the enabled 5ghz network and got much better performance and the other issue stopped (this was a few versions of firmware back though)

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