Range Extender cannot access certain websites

Range Extender cannot access certain websites
Range Extender cannot access certain websites
2020-09-16 00:43:20
Model: RE450
Hardware Version: V2
Firmware Version: ?

I was able to set up the range extender, it has access to the the internet. However certain websites do not work and will send me to an error page. Also I can no longer reach the setup page through tplinkrepeater.com. I have tried restarting and reseting the extender and each time I am able to setit up and reach the final finsh page, but after that it sends me to a "trying to configure the range extender page". i am really stuck and I am not sure what the issue is. Any help appreciated.

 

Thanks

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#1
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3 Replies
Re:Range Extender cannot access certain websites
2020-09-16 21:54:27

@Jarodace 

 

The Range extender is just a conduit to the router, however it does change the header on your client device MAC address so if you have any Parental controls or web filtering setup that could be the reason why those site do not come up.  Also you cannot access the extener's UI or through the app unless you are connected to its network or it is connected to the to a TP-Link Cloud account. 

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Re:Range Extender cannot access certain websites
2020-09-16 22:04:48 - last edited 2020-09-16 22:05:37

@Carl

Hi Carl thank you for responding to me. As far as I know there are not Parental controls or web filtering setup. I can access all websites when I am connected to the router, however when I am connected to the extender there are websites that I cannot connect to. I also am connected to the extender when I get the "trying to configure the range extender" page. I am also connected to it through the app but the app is limited in toubleshooting. In the image the 5G-EXT is the extender network, I have also tried using an ethernet cable to directly connect the wifi extender to my PC but that leads to the same page.

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Re:Range Extender cannot access certain websites
2020-09-18 16:19:54

@Jarodace 

 

Engaged with our engineering team.  They asked: Please ask the customer to do the following settings on his PC and see if the issue could be fixed:

First please check the IP address of the range extender on Tether app and then manually change the primary DNS server of his PC as the range extender itself.

If the issue cannot be fixed this way, please send us the E-mail of the customer and we will do a remote session with him/her.

 

so if it does not work then please DM me your email and phone number and i will get you in contact with the engineers to do a remote session.
 

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