Iphone and Mac book dropping internet connection constantly Deco M5

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Iphone and Mac book dropping internet connection constantly Deco M5
Iphone and Mac book dropping internet connection constantly Deco M5
2020-10-04 14:33:07
Model: Deco M5
Hardware Version: V3
Firmware Version: 1.4.7 Build 20200725 Rel. 63377

My Iphone and Mac Book are constantly dropping internet connection. I've tried to factory reset but of no avail.

Please can you help me. Thanks

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4 Reply
Re:Iphone and Mac book dropping internet connection constantly Deco M5
2020-10-05 20:12:36

@JB81 

 

When the internet drop, what is the status of the LED lights on the Deco units?

 

Are you still able to log into your Deco app, if so, tap on the globe icon and see the status of the Deco nodes.

 

Is the main Deco node changing to red or is it green?

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Re:Iphone and Mac book dropping internet connection constantly Deco M5
2020-10-05 20:19:17

@JB81 they are all set to green when the issue happens.

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Re:Iphone and Mac book dropping internet connection constantly Deco M5
2020-10-06 15:55:56

@JB81 

 

Is the issue happening on all your other devices or just the iPhone and Mac?

 

You could also try disabling Fast Roaming in the advanced settings, and beamforming as well.

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Re:Iphone and Mac book dropping internet connection constantly Deco M5
2021-04-27 20:39:38 - last edited 2021-04-27 20:42:54

3 Deco M5

Firmware:  1.5.3 Build 20210203 Rel 68223

 

Version 2.7.4 APP

 

 

 

My iphones (all 4) 2 iphone Pro max 11s and 1 iphone 8 plus and 1 iphone 12 ALL drop internet randomly while the internet is working fine on Firesticks, and dell laptops.

Deco M5 are all green.

 

on my iphone 8 plus I sometimes can't connect to Deco app either, then I can randomly.

 

I'm ready to toss these and go to something else.

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