Not all active clients are listed in QoS Device priority
Hello,
Im trying to setup QoS priority for my main computer (connected via ethernet cabel / using dhcp) but I cannot see it in the device list.
Connectivity works without any restriction. Weird is when I switch computer to use wifi, appear in th list.
When I switch back to use ethernet cable, it disappear. (in all other lists exists : active clients / wired clients / dhcp clients).
I found similar problem in this forum, but without success to use mentioned recommendation.
Any help? Thanks
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Please back up your router settings (Advanced > System Tools > Backup & Restore), then factory restore the router. With the settings defaulted, connect the computer and see if the QoS is not able to view the device.
There was a previous issue of HomeCare not operating properly when updating the firmware automatically, and instead was recommended to install the firmware manually through the web browser.
Should the issue still persist I would recommend reaching out to your local support team.
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If you look up the device according to the MAC address do you find it? The router may be showing the computer in a different name. Find the MAC address of your Ethernet adapter, and compare that to all the active clients.
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Thanks for answer. I found computer Ethernet card MAC address in active clients list and ip/mac/name is correct (as I see on Win10 info). Still missing in QoS device list. As I mentioned, when I switch to wifi, computer appear in QoS device list.
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Go into the command prompt of the computer, and try the following: https://www.tp-link.com/us/support/faq/840/
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@Tony Thanks, but didnt work (i did /release and /renew) - like on the picture - HomePC is online but cannot find in QoS (when is wired, wifi works)
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Please back up your router settings (Advanced > System Tools > Backup & Restore), then factory restore the router. With the settings defaulted, connect the computer and see if the QoS is not able to view the device.
There was a previous issue of HomeCare not operating properly when updating the firmware automatically, and instead was recommended to install the firmware manually through the web browser.
Should the issue still persist I would recommend reaching out to your local support team.
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