New m9 plus deco unit not accepting connections - older firmware

New m9 plus deco unit not accepting connections - older firmware
New m9 plus deco unit not accepting connections - older firmware
2020-11-28 19:19:02 - last edited 2020-12-02 00:03:54
Hardware Version: V2
Firmware Version: Mix

I added a new m9 plus to my network.  It seems like it is happy,  it shows up in the app and the light is green, but devices are not connecting to it.  

 

I noticed my existing deco's are all at firmware level 1.4.3  build 20200918 Rel 75286.   The new device  is at Firmware Version 1.2.12 Build 20191014 Rel. 42025.  

 

When I look at my new device all it will show is "Deco Health Check:  Deco is working well"

 

Seems like maybe I need to force the new deco to update firmware,  but as the main deco is already current -  the firmware update option doesn't do anything.  

 

Is this likely my problem?  how do I update that deco?

 

Ellen

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Re:New m9 plus deco unit not accepting connections - older firmware-Solution
2020-12-01 23:56:13 - last edited 2020-12-02 00:03:54

@EllenB 

 

Power down all the other Deco units, and have the Deco running 1.2.x be the main Deco, then download the 1.4.0 firmware (link), the pdf in the extracted file will have the download for the utility. Once updated to 1.4.0, use the Deco app to update it to 1.4.3.

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Re:New m9 plus deco unit not accepting connections - older firmware-Solution
2020-12-01 23:56:13 - last edited 2020-12-02 00:03:54

@EllenB 

 

Power down all the other Deco units, and have the Deco running 1.2.x be the main Deco, then download the 1.4.0 firmware (link), the pdf in the extracted file will have the download for the utility. Once updated to 1.4.0, use the Deco app to update it to 1.4.3.

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Re:New m9 plus deco unit not accepting connections - older firmware
2020-12-02 00:02:52

@Tony  Thanks!!  This worked and the new Deco is now properly working.    Ellen

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