Archer C9 Router. - cannot video call via whatsapp

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Archer C9 Router. - cannot video call via whatsapp

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Archer C9 Router. - cannot video call via whatsapp
Archer C9 Router. - cannot video call via whatsapp
2020-11-29 10:22:56
Model: Archer C9  
Hardware Version: V5
Firmware Version:

Bought Archer C9 n set it up. Everything is fine except whenever a whatsapp video call is made i can see n hear the other side but but they can't . however everything is ok video calling with telegram apps.  appreciate assistance. tq in adv. 

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Re:Archer C9 Router. - cannot video call via whatsapp
2020-12-02 18:47:04

@shahmd 

 

I would try forwarding the following ports for the device in question:

 

TCP: 4244, 5222, 5223, 5228, 5242
UDP: 3478, 45395

 

Here is how you would port forward: https://www.tp-link.com/us/support/faq/1541/

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Re:Archer C9 Router. - cannot video call via whatsapp
2020-12-02 23:04:25

@Tony , hello there tony. thank you very, very much on th reply n assistance. tplink cam back to me via email n just to share with u the solution was by disabling the 'nat boost' option selected  'advance, system tools, system parameters nat, nat boost'. thanks again. ;D

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