New Tri-Band router and cannot see/intermittent one band SSID broadcast and can't connect to it.

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New Tri-Band router and cannot see/intermittent one band SSID broadcast and can't connect to it.

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
New Tri-Band router and cannot see/intermittent one band SSID broadcast and can't connect to it.
New Tri-Band router and cannot see/intermittent one band SSID broadcast and can't connect to it.
2021-01-11 12:58:03 - last edited 2021-01-13 17:21:22
Model: Archer C4000  
Hardware Version: V3
Firmware Version: 1.0.3 Build 20191026 rel.13901

Brand new Archer C4000. Performed quick setup and modified band names to my specific need. The 5G_1 band does not always broadcast the SSID (broadcast is definitely on) and when I am able to see it I am unable to connect/log in by either computer (Windows 10) or iPhone 11.

 

Assistance please for this brand new product.

 

Thank you.

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#1
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1 Accepted Solution
Re:New Tri-Band router and cannot see/intermittent one band SSID broadcast and can't connect to it.-Solution
2021-01-12 17:05:49 - last edited 2021-01-13 17:21:22

@Tony 

 

Thanks for your response. Great names have great ideas!

 

My issue has been resolved. I was pretty convinced that there was a HW issue. As it turns out it was a channel/channel width conflict and it was resolved by ensuring that the 2 _5G bands were on different ones of each. Everything now seems to be working well.

 

I only wish that the engineers at TP-Link would have thought of a way to prevent conflicts such as these when they are designing devices with multiple (similar 5Ghz) bands.

 

Thanks again.

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#3
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Re:New Tri-Band router and cannot see/intermittent one band SSID broadcast and can't connect to it.
2021-01-12 16:40:07

@EagleTony 

 

It sounds like the 5G1 could have malfunctioned.

 

Since changes were done to the router, have you tried factory defaulting the device, and leaving it in the default settings?

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#2
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Re:New Tri-Band router and cannot see/intermittent one band SSID broadcast and can't connect to it.-Solution
2021-01-12 17:05:49 - last edited 2021-01-13 17:21:22

@Tony 

 

Thanks for your response. Great names have great ideas!

 

My issue has been resolved. I was pretty convinced that there was a HW issue. As it turns out it was a channel/channel width conflict and it was resolved by ensuring that the 2 _5G bands were on different ones of each. Everything now seems to be working well.

 

I only wish that the engineers at TP-Link would have thought of a way to prevent conflicts such as these when they are designing devices with multiple (similar 5Ghz) bands.

 

Thanks again.

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#3
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Re:New Tri-Band router and cannot see/intermittent one band SSID broadcast and can't connect to it.
2021-01-13 17:21:44

@EagleTony 

 

Thank you for the solution. I will make note of that.

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