Unable to Reset X20

Unable to Reset X20
Unable to Reset X20
2021-01-25 19:18:58
Model: Deco X20
Hardware Version: V1
Firmware Version: 1.0.5 Build 20201013 Rel. 64606

One of my X20s started flashing red and had lost connection to the network. From the app I removed the unit and attempted to reset via rhe reset button. Nothing happened. Now, the LED goes from solid yellow to flashing red to solid red back to solid yellow.  Any suggestions?

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4 Replies
Re:Unable to Reset X20
2021-01-26 18:56:56

@docburton 

 

We have a firmware recovery procedure here that you can try to see if that gets it back online: https://www.tp-link.com/support/faq/2958/

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Re:Unable to Reset X20
2021-02-14 09:31:32

@Tony 

 

Thanks but the process died on step 2.  When powering on the unit while holding the reset button the LED was a solid green and didn't change until the unit was rebooted.  Do I have any other option at this point?

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Re:Unable to Reset X20
2021-02-16 23:50:19
Should I start the process of returning the x20?
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Re:Unable to Reset X20
2021-02-17 00:04:17

@docburton 

 

I would recommend reaching out with support since the device may be bad.

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