Satellite unit failing?

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Satellite unit failing?

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Satellite unit failing?
Satellite unit failing?
2021-02-09 16:44:23
Model: Deco M9 Plus  
Hardware Version: V1
Firmware Version: 1.5.0 Build 20201211 Red. 37370

Purchased two units in Feb 2019 - one used as base, and one satellite. Everything worked great until a few months ago. Now the satellite unit goes to solid red randomly. Unplugging does not work to go to green. I have to bring the satellite to the base and plug it in. It goes green and then I can take it back to the satellite location. What is the fix?

  0      
  0      
#1
Options
5 Reply
Re:Satellite unit failing?
2021-02-09 19:42:07

@John_Poulsbo.45 

 

Swap the satellite unit with the main unit to see if the issue stays at the area you have it or with the device itself.

 

If the issue ends up being the area, you may need to move it closer to the main Deco.

  0  
  0  
#2
Options
Re:Satellite unit failing?
2021-02-09 20:57:15
Thanks. I will try it. Doesn't seem, however, to explain why that location worked with no problem for over a year.
  0  
  0  
#3
Options
Re:Satellite unit failing?
2021-02-09 23:20:34

@John_Poulsbo.45 

 

The problem may not be the location, but in dealing with the current issue it is best to exclude any possible variable.

  0  
  0  
#4
Options
Re:Satellite unit failing?
2021-02-18 18:07:18

@Tony I tried your suggestion. I couldn't get it to work. It appears to me that the base is programmed to be base, and the satelite programmed to be a satellite. So the satelite wouldn't work as the base. Any other suggestions?

  0  
  0  
#5
Options
Re:Satellite unit failing?
2021-02-19 23:39:13

@John_Poulsbo.45 

 

Yes, you can swap the units, you need to designate it in the Deco app.

 

Here is an article on how to do that: https://community.tp-link.com/us/home/kb/detail/281

  0  
  0  
#6
Options
icon

Accessibility Adjustments

icon RESET

Choose the right accessibility profile for you

OFF

Seizure Safe

Eliminates flashes and reduces color

OFF

Cognitive Disability

Assists with reading and focusing

OFF

Vision Impaired

Enhances the website's visuals

OFF

ADHD Friendly

More focus and fewer distractions

Content Adjustments

Adjust Scale

icon
100%
icon

Highlight Title

icon

Highlight Link

icon

Text Magnifier

icon

Readable Font

icon

Adjust Fontsize

icon
100%
icon

Align Center

icon

Adjust LineHeight

icon
100%
icon

Align Left

icon

Adjust LetterSpacing

icon
100%
icon

Align Right

icon

Color Adjustment

Low Saturate

icon

High Saturate

icon

Dark Contrast

icon

Light Contrast

icon

Set Text Colors

Monochrome

icon

Set Title Colors

High Contrast

icon

Set BackgroundColor

Orientation Adjustments

Muted

icon

Hide Images

icon

Read Mode

icon

Stop Animation

icon

Reading Mask

icon

Highlight Hover

icon

Big Black Cursor

mutedicon

Big White Cursor

icon

Hide Video/Audio

icon

Stop Video

icon

Stop Audio

icon

Hide Animation

icon

Reading Guide

icon

Useful Links