I have a new Kindle HD 8 and it won't connect

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I have a new Kindle HD 8 and it won't connect

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
I have a new Kindle HD 8 and it won't connect
I have a new Kindle HD 8 and it won't connect
2021-02-21 18:46:48
Model: Archer AX50  
Hardware Version:
Firmware Version: 1.6

Just bought a new kindle fire HD 8, and my router won't recognize it.  The kindle keeps saying not in range, although I'm sitting right next to the AX 50

 

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#1
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Re:I have a new Kindle HD 8 and it won't connect
2021-02-23 21:31:44

@LStore 

 

It might be due to the wireless device not being able to recognize AX wireless networks. Log in to the router and change the wireless modes to exclude the AX protocol for the 2.4G and 5G:

 

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#2
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Re:I have a new Kindle HD 8 and it won't connect
2021-02-23 22:21:05

@LStore 

 

I tried the suggested settings change and restarted both the Kindle and router, no luck.

 

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#3
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Re:I have a new Kindle HD 8 and it won't connect
2021-02-24 22:11:28 - last edited 2021-02-24 22:11:37

@LStore 

 

On that same page try changing the wireless channel and width to specific values, any number.

 

If the Kindle still can not find the wireless network, try enabling the hotspot on your smartphone if you have one, and see if the Kindle sees that network.

 

Here are also recommendations from Amazon if you are facing connection issues:

 

https://www.amazon.com/gp/help/customer/display.html?nodeId=201730640

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#4
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Re:I have a new Kindle HD 8 and it won't connect
2021-02-28 14:58:34

@LStore 

I have also tried this, but it didn't work.

 

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#5
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