AX1800 (Archer AX20) reboots somewhat randomly around a couple of times a day

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AX1800 (Archer AX20) reboots somewhat randomly around a couple of times a day

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
AX1800 (Archer AX20) reboots somewhat randomly around a couple of times a day
AX1800 (Archer AX20) reboots somewhat randomly around a couple of times a day
2021-02-24 00:33:57
Model: Archer AX20  
Hardware Version: V1
Firmware Version: 1.2.0 Build 20201023 rel.69987(5553)

My router will reboot somewhat randomly between one and two times a day it seems. It can vary and I don't always check to see if it happened in the evening. It takes about a minute or two for the router and the network to come back online fully. Me and my partner work from home and use voip, so having the network go down is very disruptive, even with how seldom it is.

 

I'm currently at the latest firmware, installed using the routers web gui. I also downloaded the firmware from tp-link and applied it again and still had the issue. Eventually I figured it was defective, so I returned it and got a brand new one. Same hardware version, same firmware once I updated it following the initial setup. I decided on the second one not to import settings from the previous one, so I just set it up manually again, and tried to keep it simple. The second one still has the issue.

 

The only settings I have beyond the default are QOS (reboot issue before I added this), Address Reservation through the DHCP Server settings, and 2.4ghz has the channel set manually to 10.

 

My modem is an Arris TM822 provided by spectrum, using their cable internet.

 

Archer AX20 Hardware version is V1.26 to be precise.

 

In the log it seems to wipe out the old logs when it reboots/crashes and only keep some logging from october of 2020 (I've only had the newest one since feb 2021) and then what I'm assuming is logging from when it initializes after the reboot/crash. It could also just be logging the date incorrectly. Most recent crash happend right at or before the entry stamped "2021-02-23 13:22:25".

 

2021-02-23 13:23:20 Led Controller INFO [1087] Start to run WAN1_ON

2021-02-23 13:23:20 Led Controller INFO [1087] Start to run WAN0_OFF

2021-02-23 13:23:20 Led Controller INFO [1087] Start to run LAN_ON

2021-02-23 13:22:38 UPnP INFO [10920] Service start

2021-02-23 13:22:38 UPnP INFO [10920] Service stop

2021-02-23 13:22:37 Remote Management INFO [10636] Service stop

2021-02-23 13:22:27 NAT INFO [9213] IPSEC ALG enabled

2021-02-23 13:22:27 NAT INFO [9213] L2TP ALG enabled

2021-02-23 13:22:27 NAT INFO [9213] PPTP ALG enabled

2021-02-23 13:22:27 NAT INFO [9213] SIP ALG enabled

2021-02-23 13:22:27 NAT INFO [9213] RTSP ALG enabled

2021-02-23 13:22:27 NAT INFO [9213] H323 ALG enabled

2021-02-23 13:22:27 NAT INFO [9213] TFTP ALG enabled

2021-02-23 13:22:27 NAT INFO [9213] FTP ALG enabled

2021-02-23 13:22:26 Led Controller INFO [1087] Start to run WAN1_ON

2021-02-23 13:22:26 Led Controller INFO [1087] Start to run WAN0_OFF

2021-02-23 13:22:26 Led Controller INFO [1087] Start to run LAN_ON

2021-02-23 13:22:25 Traffic Statistics INFO [7651] Clear all stats because time changed

2020-10-23 00:00:44 NAT INFO [9213] Initialization succeeded

2020-10-23 00:00:44 NAT INFO [9213] Initialization succeeded

2020-10-23 00:00:42 Led Controller INFO [1087] Start to run WAN1_OFF

2020-10-23 00:00:42 Led Controller INFO [1087] Start to run WAN0_ON

2020-10-23 00:00:42 Led Controller INFO [1087] Start to run LAN_ON

2020-10-23 00:00:41 Led Controller INFO [1087] Start to run STATUS_ON

2020-10-23 00:00:40 QoS INFO [8516] Service start

2020-10-23 00:00:38 QoS INFO [8516] Function enabled

2020-10-23 00:00:37 Led Controller INFO [1087] Start to run NIGHT

2020-10-23 00:00:37 Led Controller INFO [1087] Start to run GENERAL

2020-10-23 00:00:30 Traffic Statistics INFO [7644] Service start

2020-10-23 00:00:27 Factory Reset INFO [7247] Service start

2020-10-23 00:00:27 Parental Controls INFO [7174] Service start

2020-10-23 00:00:27 Parental Controls INFO [7174] Function enabled

2020-10-23 00:00:26 Access Control INFO [7096] Service start

2020-10-23 00:00:26 Access Control INFO [7096] Function disabled

2020-10-23 00:00:25 NAT DEBUG [6640] Flush conntrack

2020-10-23 00:00:25 NAT INFO [6640] Function enabled

2020-10-23 00:00:25 NAT NOTICE [6640] Create NAT chain succeeded

2020-10-23 00:00:25 NAT INFO [6640] Initialization succeeded

2020-10-23 00:00:25 NAT INFO [6640] Initialization succeeded

2020-10-23 00:00:24 Basic Security INFO [6409] Service start

2020-10-23 00:00:24 Basic Security NOTICE [6409] Flush conntrack table succeeded

2020-10-23 00:00:23 Firewall INFO [4958] Service start

2020-10-23 00:00:21 IP & MAC Binding INFO [5756] Daemon connection succeeded

2020-10-23 00:00:21 IP & MAC Binding INFO [5756] ARP Binding disabled

2020-10-23 00:00:21 IP & MAC Binding INFO [5756] Config interface initialization succeeded

2020-10-23 00:00:21 IP & MAC Binding INFO [5756] Initialization succeeded

2020-10-23 00:00:20 UPnP INFO [5595] Service start

2020-10-23 00:00:20 UPnP INFO [5595] Service stop

2020-10-23 00:00:19 Remote Management INFO [5276] Service stop

2020-10-23 00:00:18 Led Controller INFO [1087] Start to run WIFI5G_ON

2020-10-23 00:00:18 Led Controller INFO [1087] Start to run WIFI2G_ON

2020-10-23 00:00:00 Time Settings INFO [1116] Service start

1970-01-01 00:00:10 Led Controller INFO [1087] Service start

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#1
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3 Reply
Re:AX1800 (Archer AX20) reboots somewhat randomly around a couple of times a day
2021-02-24 18:42:55

@Sperovita 

 

If there is another outlet available plug the router into that and see if the reboots still happen. Additionally, look at the power supply and verify if it matches the power requirements of the router. 

 

What you can also do, should the router still be in warranty, is to request a replacement power supply from our support team.

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#2
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Re:AX1800 (Archer AX20) reboots somewhat randomly around a couple of times a day
2021-03-20 16:27:36

@Sperovita Just putting it out there that I get the exact same thing, random reboots.

 

Firmware Version:

1.2.0 Build 20201023 rel.69937(5553)

Hardware Version:

Archer AX1800 v1.20

 

I even have teh router schedule to reboot daily in case its a memory leak issue but that does not appear to help 

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#3
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Re:AX1800 (Archer AX20) reboots somewhat randomly around a couple of times a day
2021-03-22 13:18:57 - last edited 2021-03-22 14:39:09

@Sperovita 

 

I have this issue as well. Once my company working laptop connect to secure VPN the router will start rebooting frequently. 

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#4
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Replies: 3