Chat support localization

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Chat support localization

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Chat support localization
Chat support localization
2021-05-05 16:09:42
Model: Deco M9 Plus  
Hardware Version: V2
Firmware Version:

I'm in Spain. When I try to chat on the US English site, there's no button or link to click. On the Spain site there is, but I get a message saying there's nobody available. (Note that we are currently in the middle of business hours both in the US and in Spain.) As a bonus, the message is half in English... and half in Romanian!

 

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#1
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Re:Chat support localization
2021-05-05 17:30:02

@Jesse2 

 

Our support has been affected due to the resurgence of Covid as this may be the result of that. 

 

If you tried the other avenues (phone and email), and still have not received a response, you can reach out to our global support here: link

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#2
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Re:Chat support localization
2021-05-05 19:55:42

@Tony Thanks for the quick reply! The site says TP-Link phone support service for Home Products is unavailable, which is why I was trying chat. I'll try email.

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#3
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