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HP printer can't see new router

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HP printer can't see new router

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
HP printer can't see new router
HP printer can't see new router
2021-06-01 18:19:31
Model: Archer AX3000  
Hardware Version:
Firmware Version:

Hi, just installed an AX3000 WiFi router. All of the devices in our home (laptops and phones) can see the network. But the printer, an HP OfficeJet Pro 9015e, can't see it. When I try to set up WiFi, it shows a list of several WiFi networks in our apartment building, but neither network (2.4GHz or 5GHz) is on that list. The WiFi router's name and password have to be entered manually. WPS doesn't work either. Any idea what's wrong here?

 

Thanks!

 

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3 Reply
Re:HP printer can't see new router
2021-06-03 22:29:39

@billrnyc 

 

It may be due to the AX3000 running AX for the 2.4G and 5G. Similar to Intel wireless cards with old drivers that can't see AX networks.

 

Log into your TP-Link router and go into the Advanced wireless settings and set the 2.4G mode from b/g/n/ax to b/g/n and save it so there is no AX broadcast. The printer should now be able to see the 2.4G network.

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Re:HP printer can't see new router
2021-06-03 22:53:27

@Tony Thanks very much. I will try this, though I'm skeptical because the printer is a new model, only 1-2 years old, so it should see this.

 

- bill. 

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#3
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Re:HP printer can't see new router
2021-12-29 17:35:04 - last edited 2021-12-29 17:37:27

@Tony Your suggestion to adjust the setting in the AX3000 router didn't work for the HP 8022e printer. Printer still doesn't see the router.

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