Solution Archer AX20 Drops Internet Connection Since 1/7/2022 (Resolved)
This Article Applies to:
Archer AX10_V1.0/v1.20
Archer AX1500_V1.0
Archer AX1500_V1.20
Archer AX73_V1.0
Archer AX72_V1.0
Archer AX20_V1.0/V1.20
Archer AX20_V2.0
Archer AX1800_V1.20/V2.0
Archer AX21_V1.20/V2.0
Archer AX90_V1.0
Archer AX55_V1.0
Archer AX3200_V1.0
Issue Description/Phenomenon:
Some customers report that the router keeps dropping from the internet/modem since 1/7/2022, some mentioned this happens after they upgrade the router firmware to the latest 210901, the internet LED on the router would turn red/amber. This can be temporarily fixed by rebooting, power cycling, or releasing and renewing the WAN IP address on the router web GUI. If this is what you experienced with the Archer router recently, please continue reading on.
Available Solutions (Updated on 2022-1-29):
The official firmware has been released for the affected models already, please check for the updates on the router web GUI or via the Tether app. You can also download the latest firmware from the local website:
Archer AX10_V1.0
Archer AX1500_V1.0
Archer AX1500_V1.20
Archer AX73_V1.0
Archer AX72_V1.0
Archer AX20_V1.0
Archer AX20_V1.20
Archer AX20(US)_2.0
Archer AX1800_V1.20
Archer AX1800_V2.0
Archer AX21_V1.20
Archer AX21_V2.0
How to upgrade the router firmware, please follow this guide.
If the dropping issue persists after performing the firmware update as mentioned above, it is suggested to comment below, or email support.forum@tp-link.com with the subject [Forum ID 522208] Archer AX20 Drops Internet Connection after the Latest Firmware Update. In either case, be sure to provide the following information:
1. Who is your ISP? What's the model of the modem?
2. Save and email the System Log on the router (System Tools > System Log). Don't reboot the router, if the internet doesn't recover automatically, please login to the router page, go to Advanced > Network > Internet, click on the Connect/Disconnect to recover the connection on the router.
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Thank you very much for your valued feedback, and I'm glad to know the issue gets resolved by upgrading the router firmware to the latest official version. Please let me know if there is anything new comes up.
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@Kevin_Z chiming in to say have not had a single drop since my last post after installing the recent release.
Thank you!
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I still have this problem on my AX1500 v1.2 on the latest firmware 1.2.5 build 20220117
basically everyday at the same hour it would lose connection (orange light on device) sometimes for a couple of minutes, sometimes until I reboot it
my ISP is Suddenlink but I don't have a modem, I plug in the wall since my apartment takes care if internet
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halseyst wrote
I still have this problem on my AX1500 v1.2 on the latest firmware 1.2.5 build 20220117
basically everyday at the same hour it would lose connection (orange light on device) sometimes for a couple of minutes, sometimes until I reboot it
my ISP is Suddenlink but I don't have a modem, I plug in the wall since my apartment takes care if internet
Hello @halseyst, thanks for following up.
Can you confirm if you are still having stable internet if you connect a PC directly to the cable from the wall bypass the router? If that still works properly, please login to the router web GUI to save and send us the router log to support.forum@tp-link.com with Forum ID 522208, then we will analyze further. Please be sure the router log do record the disconnect and reconnect behaviors.
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