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Network connection

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Network connection
Network connection
2022-08-02 22:08:34
Model: Archer A7  
Hardware Version:
Firmware Version:

Network offline error. Everything is connected diagnostics says router can't connect to internet and I don't know why

 

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Re:Network connection
2022-08-02 23:12:36

  @reginalynn592 

 

Have you tried rebooting modem and then the router in that order?  If you have a spare ethernet cable, try swapping the one between the modem and router out also.  Good luck.

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Re:Network connection
2022-08-03 20:41:41

  @reginalynn592 

 

reginalynn592 wrote

Network offline error. Everything is connected diagnostics says router can't connect to internet and I don't know why

 

First I'd check the MODEM to see if it is functioning?

 

Next, power Modem OFF, disconnect the router and then turn the Modem ON. After it is fully up, then reconnect the Router but make sure the router is powered Off. Then turn it on.

 

Does this correct the problem?

 

No, can you connect a device to the modem directly and see if it connects to the Internet?

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