Archer A7 AC1750 5GHZ signal not working
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Archer A7 AC1750 5GHZ signal not working, but 2.4ghz signal is working.
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Hey @Zkulkin,
How were you able to diagnose that the 5Ghz signal is not working?
Does the LED on the router indicate that the signal is not being broadcast?
When logging into the router interface what does it show for the status of the bands at the top?
Ensure that you have smart connect turned off and both bands are enabled, otherwise they will appear as one SSID
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@Riley_S Hi Riley,
I was able to diagnose it wasn't working because the LED is off, I set up a separate band through the app, and it isn't showing up on any of my devices. I have made sure smart connection is turned off. When logging into the router interface is hows that their are two bands, one 2.4G and the other 5G, but I know the 5g isn't actually being broadcasted, for all the reasons above.
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Have you had this network/router's 5Ghz band working before, or does the 5Ghz band simply drop periodically?
If not, please ensure that the 5Ghz band is available in your region or country.
I also have to ask to make sure: Are the toggles to enable a wireless radio enabled for both the 2.4 and 5Ghz bands?
If every setting looks correct, I have one solution that may help:
With Smart Connect Disabled, change the 5Ghz Channel Band to use band1(36-48)
Does the SSID appear for your client devices?
If not, try rebooting your network to see if the 5Ghz channel reappears.
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the 5ghz band never worked, double checking it says the band is not available in my country. Is there anyway to make it compliant, I'm in the US?
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Double Check your firmware version, and that it matches the version on the US site for your device. If the device was meant for another country, such as from a used site, it may not be possible as there are potential hardware limitations, not to mention legal. I would recommend reaching out directly to our support team, as they will be able to gather the relevant information quickly and safely.
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