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Added a new Deco to my Mesh and now one of the originals doesn't work

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Added a new Deco to my Mesh and now one of the originals doesn't work

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Added a new Deco to my Mesh and now one of the originals doesn't work
Added a new Deco to my Mesh and now one of the originals doesn't work
2022-11-11 11:59:46 - last edited 2022-11-14 11:49:32

I had 3 Deco units (for ease, we will call them 1, 2 and 3). 1 is connected to the router and 2 and 3 are just on the mesh network. Everything works great. I bought a 4th M4 to put in my basement. I added it to the network and it works just fine. However, number 3 has stopped working. The symptom is that my devices give me a "Coudn't Authenticate Connection" error. I even tried a factory reset on the Deco and reconnected it to the mesh network. No luck. Any thoughts / ideas here? Thanks!

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Re:Added a new Deco to my Mesh and now one of the originals doesn't work
2022-11-11 15:11:34 - last edited 2022-11-14 11:49:32

  @RobReid 

You didn't say what model the #1, #2, and #3 deco nodes were. Probably of no consequence, but...just in case. 

What Hardware version on the nodes and what firmware?

Have you tried resetting the Deco #3 back to factory settings (press the recessed button and hold for 10-15 seconds)?

That should initiate a flash back to factory settings. Then re-adding it back into the Mesh.  

If that does not work you may have run into a coincidental hardware failure, which has nothing to do with the new Node. In which case open a service ticket with Deco.

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Re:Added a new Deco to my Mesh and now one of the originals doesn't work
2022-11-11 15:44:56 - last edited 2022-11-14 11:49:32

  @DAServices I tried a reset (didn't push for 10-15 seconds, but it did start flashing blue again). These units are all M4's and I just bought them this week. I will try the factory reset and see what happens...

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Re:Added a new Deco to my Mesh and now one of the originals doesn't work
2022-11-11 15:57:54 - last edited 2022-11-14 11:49:32

  @DAServices I also tried the factory reset and it still doesn't work. I will put in a ticket.

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