Can’t see or connect to 6ghz on axe5400.

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Can’t see or connect to 6ghz on axe5400.

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Can’t see or connect to 6ghz on axe5400.
Can’t see or connect to 6ghz on axe5400.
2023-01-10 18:56:11 - last edited 2023-01-10 19:48:01
Tags: #6E
Model: Deco XE75 Pro  
Hardware Version: V1
Firmware Version: 1.1.8

I am unable to see the 6ghz network my XE75 says it is broadcasting.  I'm using a Dell Precision 5570.  The computer actually notified me that the router was 6E capable so I turned 6ghz to backhaul and Wi-Fi configuration.   Can't see or connect.

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Re:Can’t see or connect to 6ghz on axe5400.-Solution
2023-01-10 19:16:41 - last edited 2023-01-10 19:48:01

  @ALshooter,

Currently, the 6Ghz network is only available to users that are using Windows 11, as Windows 10 does not have compatibility. If you are already using Windows 11 and you cant see the network, please reinstall the drivers for your network adapter from the manufacturer. Do you have a 6E capable phone that you can verify that the 6Ghz network is being broadcast?

 

The team has prepared an FAQ to troubleshoot this very behavior: Device Failed to Detect 6GHz Band of Wi-Fi 6E Routers

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Re:Can’t see or connect to 6ghz on axe5400.-Solution
2023-01-10 19:16:41 - last edited 2023-01-10 19:48:01

  @ALshooter,

Currently, the 6Ghz network is only available to users that are using Windows 11, as Windows 10 does not have compatibility. If you are already using Windows 11 and you cant see the network, please reinstall the drivers for your network adapter from the manufacturer. Do you have a 6E capable phone that you can verify that the 6Ghz network is being broadcast?

 

The team has prepared an FAQ to troubleshoot this very behavior: Device Failed to Detect 6GHz Band of Wi-Fi 6E Routers

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Re:Can’t see or connect to 6ghz on axe5400.
2023-01-10 19:46:49
That's it! Business computer is on Windows 10.
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