Dumb Question Maybe

Dumb Question Maybe

Dumb Question Maybe
Dumb Question Maybe
2023-11-29 21:03:51
Model: TL-SG108  
Hardware Version: V6
Firmware Version: 6.6

I've got what seems like a dumb question about my new 8-Port TL-SG108E version 6.6. I opened the box and everything was in the box as it stated on the box. I don't know why or what I'm doing wrong but the power adapter doesn't fit in the place it belongs. It's to large to fit through the hole to plug it in. Does the cover that's over the power port have to be popped out or pushed in real hard? I don't want to break it, what am I missing?

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#1
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5 Reply
Re:Dumb Question Maybe
2023-11-29 22:46:22

Hey @Wheelzup,

The power connector should not require any additional force to be connected.

 

Would it be possible for you to contact our team at ussupportteam@tp-link.com with pictures of the cable and brick, along with a proof of purchase? We would like to verify that your device came from an official source in case it is not the correct cable, so that we may provide support.

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#2
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Re:Dumb Question Maybe
2023-12-01 19:22:11

  @Riley_S 

 

I emailed the photos and my receipt from Amazom yesterday to the email address you gave me in your reply to my post. I hope it helps..

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#3
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Re:Dumb Question Maybe
2023-12-06 08:50:26

  @Wheelzup 

 

You should not use any excessive force to plug the power adapter barrel into the switch power port.

For TL-SG108E the power barrel should be measured 3.5 x 1.35 mm according to this table.

It should look like this:

75d1ec0effe947a4a0cf089fb7997c61

 

If your power adapter barrel is the most popular size 5.5 x 2.1 mm, that's the reason you can't plug it.

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#4
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Re:Dumb Question Maybe
2023-12-07 01:25:33

  @terziyski 

They asked me to send some photos of the power cable and the block so they could see what I am having issues with. I did what they asked but haven't heard a word from support  what the problem is or if it's the wrong power cord.9ab2de3843a4493783d51082dcd49c93

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#5
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Re:Dumb Question Maybe
2023-12-07 07:22:55 - last edited 2023-12-07 07:26:09

  @Wheelzup

 

It's reasonable to request some photos and the receipt for identifying the problem. Did you measure the barrel outer diameter ?

But while waiting for an answer, why don't you contact the retailer (Amazon) with the issue description and check what they'll say.

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#6
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