Home Network CommunityDecoMy Deco App on iPhone completely forgot my network
Deco

My Deco App on iPhone completely forgot my network

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

My Deco App on iPhone completely forgot my network

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
My Deco App on iPhone completely forgot my network
My Deco App on iPhone completely forgot my network
2023-12-01 16:41:25 - last edited 2023-12-01 16:42:30
Model: Deco S4  
Hardware Version:
Firmware Version:

This morning my network was down. It does not happen very often (network has been in place for 2.5 years) but when it does I usually open the Deco app on my iPhone to see what is going on.

 

Today, I did that and the app thinks I am setting up a brand new network. What happened to my old one? 

  0      
0
#1
Options
1 Reply
Re:My Deco App on iPhone completely forgot my network
2023-12-01 17:18:29

  @ColoradoAztec,

Make sure that you have logged into your Deco app with the same TP-Link ID that was used to configure your network. If you are, I would recommend uninstalling the app, rebooting your phone, and then reinstalling the app to see if there is a difference. If you have another phone, I would also check to make sure that you can still access your network's settings from there.

Survey: Share Your Experience and Help Shape the Future of TP-Link Support How Does Your Smart Home Help You Save on Electricity? Check out Our Community Newsletter and Monthly Firmware Updates in our Knowledge Base
Contact Support or Join our Official Subreddits: r/tapo, r/tplink, r/omada_networks
  0  
0
#2
Options

Information

Helpful: 0

Views: 915

Replies: 1