Cannot delete viewpoints

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Cannot delete viewpoints

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Cannot delete viewpoints
Cannot delete viewpoints
2024-01-25 17:16:47 - last edited 2024-01-25 20:02:54
Model: EC70  
Hardware Version:
Firmware Version:

The app instructions say to tap viewpoint and an x apprears.  This seems to work, but clicking the x just selects the viewpoint, it does not delete it.  

  0      
  0      
#1
Options
1 Accepted Solution
Re:Cannot delete viewpoints-Solution
2024-01-25 19:56:12 - last edited 2024-01-25 20:02:54

  @SteveRod,

After you have selected the viewpoint you want to delete the small X should appear allowing you to delete the view.

Is this the X that you are hitting to delete the view?

 

If you have a patrol mode configured, you may try disabling this first.

 

 2867f28e5019425694d05d9357ddd0af

Recommended Solution
  0  
  0  
#2
Options
3 Reply
Re:Cannot delete viewpoints-Solution
2024-01-25 19:56:12 - last edited 2024-01-25 20:02:54

  @SteveRod,

After you have selected the viewpoint you want to delete the small X should appear allowing you to delete the view.

Is this the X that you are hitting to delete the view?

 

If you have a patrol mode configured, you may try disabling this first.

 

 2867f28e5019425694d05d9357ddd0af

Recommended Solution
  0  
  0  
#2
Options
Re:Cannot delete viewpoints
2024-01-25 20:02:47

  That is the x I was trying.  It never seemed to work.  Just tried again and got it to work.  Do not know why it did not work before, probably I did something wrong.

  0  
  0  
#3
Options
Re:Cannot delete viewpoints
2024-01-25 20:21:38

  @SteveRod,

Unfortunately, it could have been caused by a lot of factors. It may have just been lost while on the way to the camera while being sent. Unless the viewpoint is deleted on the config side, it will remain visible in the app. 

 

It's also possible that the app was bugged and simply needed a restart. 

 

It could even be the result of connecting to a different mesh node, or from outside of your network. 

 

If you experience it again, try closing out of the app, or rebooting your phone - as this would clear the cache for the app and may help clear the behavior.

  0  
  0  
#4
Options
icon

Accessibility Adjustments

icon RESET

Choose the right accessibility profile for you

OFF

Seizure Safe

Eliminates flashes and reduces color

OFF

Cognitive Disability

Assists with reading and focusing

OFF

Vision Impaired

Enhances the website's visuals

OFF

ADHD Friendly

More focus and fewer distractions

Content Adjustments

Adjust Scale

icon
100%
icon

Highlight Title

icon

Highlight Link

icon

Text Magnifier

icon

Readable Font

icon

Adjust Fontsize

icon
100%
icon

Align Center

icon

Adjust LineHeight

icon
100%
icon

Align Left

icon

Adjust LetterSpacing

icon
100%
icon

Align Right

icon

Color Adjustment

Low Saturate

icon

High Saturate

icon

Dark Contrast

icon

Light Contrast

icon

Set Text Colors

Monochrome

icon

Set Title Colors

High Contrast

icon

Set BackgroundColor

Orientation Adjustments

Muted

icon

Hide Images

icon

Read Mode

icon

Stop Animation

icon

Reading Mask

icon

Highlight Hover

icon

Big Black Cursor

mutedicon

Big White Cursor

icon

Hide Video/Audio

icon

Stop Video

icon

Stop Audio

icon

Hide Animation

icon

Reading Guide

icon

Useful Links