Issues with deco be16000
Issues with deco be16000

The only thing I like about this one is that when it works, it's fast. I can max my 1gb internet speed with ATT fiber. But this isn't stable. There are issues and never experienced that with the netgear orbi i had.
Issue 1:
All our phones, Iphone pro 15 max , 14 pro max, Samsung phones) would randomly disconnect. Forgetting wifi and reconnecting fixes it but then it will disconnect after a few mins.
Issue 2:
IOT devices won't maintain stable connection. For example, pinging my ratgdo (garage door controller) would drop packets like crazy. Never had that issue with the netgear.
I have already set static IP, set the preference so it would connect to the closest deco using 2.4ghz band. Sometimes, I can ping the ratgdo but on the deco phone app, it shows up offline. lol
Issue 3:
ATT modem is set to passthrough IP. I have services that run on my unraid server, I access them using reverse proxy, ie homeassistant, immich, and so on. They work fine but sometimes, they would stop working. And when I try to ping my IP or dns i linked to those services, it just tmies out. Rebooting the modem and router fixes it. After a few hours/days, it would stop working again. Never had to do that with my orbi. Had it running for like 2-3 years, w/o restarting and no issues. So it's definitely the deco.
Issue 4:
When running speedtest on speedtest dot net, as soon as click Go, it would take about 20-30 secs before it actually does something. Never had that issue before with the Orbi. Ping does show 6ms but man, there shouldn't be any lag at all. 1-2 sec lag should be fine but 20-30 secs... i don't know about that.
So yea, this affects browsing. When I try to go browse a website, it takes a while for website to load but once it's loaded it's fast.
Speed on the orbi was ok, not fast but it was stable. The deco, it's fast but there's too many issues.
Anybody has experienced similar issues? If so, what did you do to fix it?
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I had a replacement plan from Best Buy so I returned it and replaced it with an Eero Pro 7. Geek Squad installed my new mesh system and it's worked perfectly ever since! I'm so relieved and my family is very happy with it too. Everything works so fast now!
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@jessclopez how long did you have the system before returning it to BB?
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@jg274 I purchased it in June of 2024 and exchanged it about 3 weeks ago. Everything is still going strong! I'm very happy with my new system.
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