Wireless devices showing up as wired
Wireless devices showing up as wired
Issue:
Wireless devices will show up as wired connected clients which prevents managing the connection preferences. This is troublesome when the device is connected (wirelessly) to a unit furthest away and showing as wired.
Network Hardware:
My Deco mesh system is actually BE63 but that wasn't an option to select in the model field. I have 5 units total, 2 are X55s which are on Firmware version 1.5.5 Build 20240718 Rel. 44414.
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Hey folks, I'm facing the same issue. I have 4 Deco X50, being 1 the router and 3 access points. The 3 access points are connected to the router via backhaul. I have 7 Tapo C200 cameras. The only 2 ones that disconnects eventually are the ones connected via WiFi to the main router. It is possible to see the tapo cameras connection type changing from wireless to wired, then I'm not able to manage the cameras anymore and eventually the cameras connection drop and I have to reboot the cameras.
Please solve the issue because it is very annoying to keep disconnecting and reconnecting the cameras for them to reboot. Not sure if this happens also to 5GHz connections but it happens in my case with the 2.4GHz connections.
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This is for anyone still having this problem. Please open up a support ticket following the steps below
1. Email support at support.usa@tp-link.com.
2. Include the model number of your Deco router, as well as the hardware and firmware versions.
3. Describe the issues you are facing and send the email.
4. Within a few minutes, you will receive an automated response with a TKID number.
5. Upon receiving this email, please access the Deco web UI by entering "tplinkdeco.net" in your browser. Navigate to Advanced > System > System Log, select "ALL" in the log type, and save the file to your local computer. Then, reply to the email you just received and include the following link https://community.tp-link.com/us/home/forum/topic/683364, attach the log file, and kindly request that your ticket be escalated to a senior engineer for further assistance
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I have the same issue with clients that are connected wireless but are showing as if they have a wired connection.
My Deco mesh network consists of:
- 2 Deco BE65(2.0) (Connected via Ethernet cable)
- 1 Deco X60 X60(3.0) (Connected to Deco BE65 via wireless)
With 1 Deco BE65 as the main unit.
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