Home Network Community > Deco > Main Deco keeps going offline
< Deco

Main Deco keeps going offline

Main Deco keeps going offline

Main Deco keeps going offline
Main Deco keeps going offline
3 weeks ago
Model: Deco XE70 Pro  
Hardware Version: V3
Firmware Version: 1.2.11 Build 20240724 Rel. 38913

My main Deco continues to go offline and the light turns solid red.  My modem has internet connection so I know it's not my ISP.  I changed the DNS to Primary 8.8.8.8 Secondary 8.8.4.4.  I have a new modem and I bought the XE70 to go along with the new modem.  I had the cable company come out to test the lines and everything looks good on their end. The main DECO goes offline a 10-15 times a day.  I'm at a loss of what to do.  Any suggestions?

  0      
 
  0      
 
#1
Options
3 Reply
Re:Main Deco keeps going offline
3 weeks ago

  @Curtis11 Can you look on the bottom of the Deco and verify the Version number?  And then check whether you have an appropriate firmware for it?

  0  
  0  
#2
Options
Re:Main Deco keeps going offline
3 weeks ago

  @Curtis11 

Does it come online automatically?

How are the satellite Decos connected?

Are you running the Deco in Router or AP mode?

Does your modem act as a DHCP server?

  0  
  0  
#3
Options
Re:Main Deco keeps going offline
3 weeks ago

  @Curtis11 

 

According to the manual, a solid red light indicates that there is an issue with the Deco unit itself. Please refer to page 4 of the manual, which I have linked below for your convenience:

 

[Deco XE70 Pro User Guide](https://static.tp-link.com/upload/manual/2024/202402/20240204/1910013602_Deco%20XE70%20Pro(US)3.6_User%20Guide_REV3.6.0.pdf)

 

I recommend opening a support ticket, and the following link will guide you through the process:

 

[Support Ticket Process](https://community.tp-link.com/us/home/forum/topic/694474)

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? https://community.tp-link.com/us/home/forum/topic/699816?page=1
  0  
  0  
#4
Options

Information

Helpful: 0

Views: 154

Replies: 3

Related Articles
Archer C9 keeps going offline
788 0
My deco keeps going red but there is internet
250 0
Device keeps connecting
130 1
NEW Deco 6e XE75 keeps going red
541 0
main deco X20 in AP mode keeps disconnecting
1223 0
Orange light keeps coming and going
338 0
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.