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connection drop

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connection drop

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connection drop
connection drop
2024-09-11 00:27:16
Model: Deco X68  
Hardware Version:
Firmware Version: 1.2.4

My deco drops connection with my new Macbook Pro M3 multiple times a month. I am running sonoma 14.6.1. There is no problem connecting to other devices in my home. This always happens soon after I shut down and reboot for other reasons. Ultimately, I have to reboot the router and reboot the computer. I do not know what hardware version the mesh network is because It dopesn't say in the app. Please advice.

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#1
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3 Reply
Re:connection drop
2024-09-11 00:35:34

  @rwsmoke 

 

You can find the hardware version on the bottom of your deco unit 

 

Also please ensure that your network is configured according to either the first or second examples in this image: https://static.tp-link.com/upload/faq/image-20240329074344-12_20240329144345n.png.

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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#2
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Re:connection drop
2024-09-13 12:34:40

  @HelpFixDecoApp 

 

Thanks for responding. My firmware is up to date and the devices are properly connected. Here is the information on the bottom of the main hub: MAC:CO-06-C3-F2-1A-77; DECO_1A77.

 

Thanks for your help.

HelpFixDecoApp wrote

  @rwsmoke 

 

You can find the hardware version on the bottom of your deco unit 

 

Also please ensure that your network is configured according to either the first or second examples in this image: https://static.tp-link.com/upload/faq/image-20240329074344-12_20240329144345n.png.

 

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#3
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Re:connection drop
2024-09-13 19:43:59

  @rwsmoke 

 

You should open a ticket up with support you can find instructions on this at the link below 

 

https://community.tp-link.com/us/home/forum/topic/694474. 

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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#4
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