P9 firmware issue now not working at all
P9 firmware issue now not working at all
My internet has been giving me issues and I was immediately blaming the provider. It turns out the issue started after my firmware was updated to the newest version. It cuts out and then comes back on a minute later non-stop throughout the day. Anyway I suspected it was that firmware update so I downloaded it and tried to reinstall it onto the deco. I thought it all went smoothly and it said restarting but now it doesn't work at all. I couldn't access it on the web interface or with The Deco app so I reset it and now I can connect to the temporary wifi name but it won't complete setup and says ethernet not connected. Obviously the firmware installation didn't complete or something or there was a glitch. What can I do now to try and save these devices so I don't have to buy new ones? I would like to go back to the last firmware version as well if possible.
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It will not allow me to install the old firmware. It will only let me reinstall the most recent version.
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Ok you have two options now
1. Open a ticket up with support and see if they can help - https://community.tp-link.com/us/home/forum/topic/694474.
2. Follow the directions in this post FYI I have never done it myself so I wont be able to help much - https://www.tp-link.com/us/support/faq/2958/
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