Hi, 

I hvae put the TP Link extender in access mode and hard wired an ethernet cable from my router into the TP Link extender in my loft. The internet now works great throughout the house very happy. However, I want to be able to see the TP Link extender on the tether app, when ever I try it says failed contact support. I also cannot access the extender anymore through the original IP address. I went onto my router settings and found the assigned IP address my router had given my extender. My question is:

When the extender is in access mode how do I now see the extender on the tether app? 

I have called TP Link support one agent said get your assigned IP address for the extender and we can sort. Another agent said you cant access the extender in the tether app in access mode.