AX11000 Drops 2.4ghz

AX11000 Drops 2.4ghz

AX11000 Drops 2.4ghz
AX11000 Drops 2.4ghz
2025-05-04 22:58:41
Model: Archer AX11000  
Hardware Version: V1
Firmware Version: 1.3.4 Build 20230906 Rel 74809(5553)

Hi,

I have a problem where my AX11000 drops all 2.4ghz devices every 2 or 3 days, and only a third of the devices automatically reconnects.  When I manually reboot the router, all devices immediately come back on line except for my OOMA Telo base unit.  I have to unplug it for it to reconnect.  Additionally, there does not appear to be a system log entry for the disconnect.  Also, 5ghz and ethernet devices are not affected, nor does the LED change color.  I have tried with and without smart connect with no success. 

 

I have contacted customer support, but since my router is out of warranty, they won't even address the issue.  Has anyone else successfully resolved this issue? 

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